Vroomvrooomvroom.co.uk and Hertz Rental Terms and ConditionsThe below T&Cs (including prices and taxes) are provided by Hertz and may change without notice to Vroom Vroom Vroom. General:The rate quoted (excluding US and Canadian customers) includes: tax , location service charge, collision damage waiver, theft protection, vehicle licensing fee and road tax.For US and Canadian Customers the quoted rate includes: tax, location service charge, vehicle licensing fee and road tax, and does NOT include: collision damage waiver or theft protection. All rates are subject to a Government tax (VAT) at the rate of 17.5%. Basic insurance (third party insurance) includes unlimited cover on bodily injury to persons other than the driver and on property damage to anything other than the Hertz vehicle. Meet and Greet FeePlease be aware that you may have a 'meet and greet' fee at smaller airports. This fee is not included in the quote.An administration fee of GBP 30.00 (excluding tax) will apply per fine for parking / traffic or congestion charge fines. Vehicle Licensing Fee / Road Tax (VLF) is a mandatory charge that applies to all rentals (except for Jersey and Guernsey). Theft Protection is an optional* service which, if accepted, reduces your financial liability for loss of, or damage to the Hertz vehicle due to theft, attempted theft, or vandalism, including its parts and accessories, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. * TP may be mandatory and included in some contract or preferential rates. If TP is declined, you will be responsible for the full replacement value of the vehicle. Regardless of whether Theft Protection being accepted or included, all rentals are subject to a non-waivable excess ranging from GBP 550.00 to GBP 1,100.00, depending on the vehicle group, for which you are responsible in the event of damage to, or loss of the vehicle during the rental. For Prestige vehicles (A66 to Z66) the non-waivable excess ranges from GBP 1,100.00 to GBP 1,400.00. You can further eliminate your excess liability - Please refer to "Super Cover" in the location index for additional information. If you choose to rely on your credit card, we strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company before you decline any of our optional services. The rate quoted is based on available information at time of reservation. Additional fees or surcharges may be applied at the time of rental, for example, if you add an additional driver or purchase any additional products. Debit, bank and Visa Electron cards are not accepted as guarantee at time of reservation or rental however they may be used as a form of payment when you return the vehicle. Visa Electron cards are not accepted as a form of payment when returning the vehicle. Please remember to bring your driving licence & your credit card with you - as the expected cost of the rental including fuel and any other extra options, will be blocked on your card at the start of the rental, although it will not be charged at this stage The rental vehicle must be returned by the time indicated on your reservation. Failure to return the vehicle by that time may result in you incurring additional charges (e.g. an extra day's rental, including charges for any options taken) for every day or part of a day that the vehicle is overdue. This policy may differ from location to location. Some locations may allow a short grace period beyond the return time where no additional charge will be made. You should confirm local policy at time of rental. The grace period for the United Kingdom is 29 minutes. Additional Drivers:The person named on the reservation booking must be the main driver, present at time of rental and payer of any rental charges.Additional drivers are possible with a fee of GBP 9.00 (excluding tax) per driver per day, with a maximum fee of GBP 90.00 (excluding tax) per rental for each additional driver. Exceptions to this fee are all contract rates, all vehicle replacement rates. All additional drivers must present a valid driving licence and an additional form of identification. For further information regarding driver's licence requirements, please refer to "Driver's License" in the location index. Driver Age Restrictions:The minimum age for Hertz rentals in the United Kingdom is 25 years of age for all vehicle groups except for Luxury 4-Door (H), Special 4-Door (S66) and Hertz Prestige Collection (HPC) for which the minimum age is strictly 30 years old.
Cancellation Policy:There will only be a charge for noshows and cancellations for pre-paid vehicles. If you wish to cancel your reservation for any reason, you must telephone Hertz on the local Hertz number listed on the Reservation Confirmation and be ready to quote the information contained on the front of your Reservation Confirmation. Cancellation is not valid by any other method.Child Seats:Child seats are mandatory in the United Kingdom.Hertz offers safety seats for children from birth to 4 years old (up to 18 kg) for all vehicle groups except for cargo vans/trucks with at least 24 hours advance notice from all airport locations and with a minimum of 48 hours advance notice from all downtown locations. Booster seats are not available. The additional fee is GBP 7.00 (excluding tax) per day with a maximum of GBP 42.00 (excluding tax) per rental. One-way rentals are allowed within the UK mainland (except from Dundee) but you will be required to leave a GBP 100.00 deposit. If the seat is not returned or is returned damaged, a penalty fee of GBP 100.00 will apply. However if you receive the following message "Special Equipment On Request Only", please contact your Reservation Centre. Collision Damage Waiver:Collision Damage Waiver is an optional* service which, if accepted, reduces your financial liability for damage to the Hertz vehicle, its parts and accessories, except for theft, attempted theft or vandalism, provided the vehicle is used in accordance with the terms and conditions of the rental agreement.*CDW may be mandatory and included in some contract or preferential rates. CDW is currently included in all Prestige rates in the UK. If CDW is declined, you will be responsible up to the full replacement value of the vehicle. Regardless of whether CDW is accepted or included, all rentals are subject to a non-waivable excess ranging from GBP 550.00 to GBP 1,100.00, depending on the vehicle group, for which you are responsible in the event of damage during the rental. For Prestige vehicles (A66 to Z66) the non-waivable excess ranges from GBP 1,100.00 to GBP 1,400.00. You can further eliminate your excess liability - Please refer to "Super Cover" in the location index for additional information. If you choose to rely on your credit card, we strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company before you decline any of our optional services. Continental Europe Travel:If you wish to make round trip rentals from the UK mainland to Continental Europe* or to the Republic of Ireland, you must have Hertz permission and appropriate certification - a "Driving Abroad" fee will also apply. This fee, which applies to all rate programmes except "Le Swap" includes RAC European Motoring Assistance and can be purchased at the time of pick-up.* Hertz UK registered vehicles may be taken to: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Northern Ireland, Portugal, Irish Republic, San Marino, Spain, Sweden, Switzerland and offshore islands of the above. Driving Abroad
Additional equipment may be required for vehicles being taken out of the UK mainland to meet the legal requirements of the country visited. You are responsible for purchasing this additional equipment. Should these restrictions be ignored, all insurance (third party liability, CDW, TP, PAI), if accepted, shall be deemed, null and void. The driver will be held fully responsible in case of damage to or loss of the vehicle and will bear all consequences, including the cost of repatriation of the damaged vehicle. Driver’s License:The driver must present a valid national driving licence held for a minimum of one year at the time of rental for all vehicle groups except HPC vehicles (Hertz Prestige Collection) for which you need to present a clean national driving licence held for a minimum of 5 years.An International Driving Permit (IDP) is also recommended if your licence is not in English for translation purposes and may only be used in conjunction with a national driving licence. Customers holding the new Photocard Driving Licence must remember that the photocard and paper counterpart make up the complete driving licence and both must be produced when renting a vehicle. UK Endorsed Driving Licences. For codes DD (Reckless Driving), DR (Drink or Drugs), UT (Theft or unauthorised taking) and disqualifications of 12 months or more the drivers disqualified are allowed to rent only five years after the date of endorsement expiry. Short term disqualifications of less than 12 months, i.e. speeding or accumulation of points, allow the disqualified drivers to rent from the date of endorsement expiry. All other codes, add all penalty points. Hertz will accept licences with 11 points or less accrued over a three year period. Endorsements on licences are to be taken from the date of conviction, not from the date of offence. Ferry Restrictions:You are allowed to take the vehicle onto a ferry with the following restrictions:1. All standard driving restrictions apply. Please refer to "Driving Restrictions", "One Way Rentals" and "Continental Surcharge" in the location index. 2. You are allowed to travel on all ferries as long as the destination country/vehicle is allowed in the "Driving Restrictions". 3. All UK vehicles, excluding exceptions, are covered for European Breakdown. Please refer to "Continental Surcharge" in the location index for additional information and fees. Check for local policy at time of rental London Congestion Charge:Transport for London (TfL) levies a Congestion Charge of GBP 5.00 (excluding tax) per day for driving in Central London Mon-Fri 0700-1830 hrs, excluding Public Holidays. From 4 July 2005, the Congestion Charge will be GBP 8.00 (excluding tax) per day. Full details including charges and maps can be found on the TfL Congestion Charging website at www.cclondon.comHire cars are not exempt from the Congestion Charge and it is your responsibility, including visitors from abroad, and not Hertz to register the vehicle you are driving on a central database and to pay the charge each day you travel within the charging zone. If you are renting from our location inside the zone, Russell Square, Hertz pays the first day's charge and bills it on your rental agreement. Extra days are your responsibility. Cameras read the vehicle number plate as you enter or drive within the charging zone and match it with the database. Once the number plate is matched, showing you have paid the charge, the details are wiped off the computer at the end of each day. The Congestion Charge can be paid any time up to 22.00 hrs on the day of your journey in the charging zone. If the charge is paid between 22.00 hrs and midnight on the day of your journey, an additional GBP 5.00 surcharge will apply. If the charge is not paid by midnight on the day of your journey, a Penalty Charge will apply (see Tfl website). This penalty will be reduced if you pay within 14 calendar days from the date on the notice, but increased if you do not pay within 28 calendar days. ***Hertz will not accept liability for these charges*** Charges can be paid daily by cash, cheque and credit or debit card at selected retail outlets including post offices, petrol stations and nominated pay points. You can also pay by credit or debit card on the Tfl website or by calling within the UK 0845-900-1234. Payment Methods:Cash: The minimum age for cash rentals is 25 years. Cash is accepted as a method of payment from Monday to Friday between 0900 and 1700 and for vehicle groups Mini 2 and 4 Doors (A), Economy (B) and Compact 4 Doors (C) only. It is not permitted on Bank Holidays. The vehicle must be returned during office opening hours. You must present a driver’s licence with your current address and a second form of ID which must not be more than 3 months old to prove this address. The second form of ID can, e. g., be a utility bill, bank statement, credit card statement, council tax invoice etc. This list is not exhaustive. Please check with the rental location if in doubt. Non-UK residents have to produce a passport and a return flight ticket. Cash payment is not allowed on rentals outside the UK and deliveries. CDW and TP are mandatory if cash is the primary method of payment. Super Cover is not available on cash rentals. Additional drivers are not allowed if the only method of payment is cash. A deposit based on the estimated cost of rental including additional charges (insurances, surcharges, special equipment etc.) plus one tank of fuel will be applied to the rental. The minimum deposit is GBP 500.00. At the end of the rental it is not always possible to refund the deposit in cash. In these circumstances you will be sent a cheque made out in GBP. This normally takes 7 to 10 working days.Personal cheques are accepted as cash if accompanied by a cheque guarantee card. Only one cheque is accepted per rental. Post- or pre-dated cheques are not accepted. Credit cards: Cards which carry the Electron logo or the words "Electronic use only" are not accepted. Neither are Switch/Solo or similar cards. Debit cards are not accepted for booking or when renting the vehicle. However they may be accepted when returning the vehicle, but only if: • the cardholder's details on the card are embossed; • the card carries issue and expiry dates; • Flying "V" and floating "M" symbols are present; • the card carries the Visa or Mastercard logo • the card carries the Delta logo below the Visa hologram Acceptable credit cards are: American Express, Canadian Pacific, Diners Club, Hertz Credit Card, Japanese Credit Bureau, Lufthansa Courtesy Card, Mastercard/Eurocard/Vector, Moevenpick, Visa/Mileage Plus First Card. Valid American Express Centurion and American Express Platinum cards together with Hertz Platinum and Hertz #1 Club Gold Presidents Circle cards are acceptable (subject to adequate credit being available on the card) for all rentals including Hertz Prestige Collection (HPC) and Hertz Prestige Service without the need for any additional card. Vouchers:Full Credit Voucher (FCV) and One Trip Travel Order (OTTO) are also accepted as a credit card.Restricted Credit Vouchers (RCV), Inclusive Tour Vouchers (ITV), Prepaid Vouchers and Miscellaneous Charge Orders (MCO) are accepted if accompanied by an acceptable credit card. MCOs issued by the following airlines are not accepted: Continental, Midway, Eastern, PanAm and Intair. Note: One voucher is required per 28 days of rental, except for Affordable Prepaid Vouchers and Inclusive Tour Vouchers (ITV) which cover the entire rental. Special conditions:To rent a vehicle in groups Luxury (H), Fullsize 4 Wheel-Drive Automatic (L) and Special (S66) or the Hertz Prestige Collection, two acceptable credit cards are required unless you are a Hertz Platinum member.To rent a vehicle in group Fullsize Van Automatic (M), you must have a local contact. For vehicles in group Special (S66) you need to have an available spending limit of the rate quoted, any additional charges and a tank of petrol or the Fuel Purchase Option (FPO), if applicable. One Way Rentals:One way rentals are those whereby the customer starts the rental in one location and returns the vehicle to another. Availability is based on the location restrictions and the vehicle type being taken one-way. Fees for one-way rentals will be assessed at the time of booking.One-way rentals between Hertz UK mainland locations are permitted for most vehicle types except vehicle groups 4 Wheel-Drive Special (L), Luxury Automatic (H), Special Special (S66) and Hertz Prestige Collection. For further information on driving restrictions within or outside the United Kingdom, please refer to "Ferry Restrictions", "Driving Restrictions" and "Continental Surcharge". For one way rentals between: - Great Britain and Northern Ireland, - Great Britain and Continental Europe, - Northern Ireland and the Republic of Ireland, please contact your Reservation Centre. Personal Insurance:This option covers the authorised drivers, the passengers and the personal effects.Coverage Maximum Personal accident GBP 50,000.00 Permanent total disablement driver - GBP 50,000.00 - passenger GBP 25,000.00 Accidental death driver - GBP 30,000.00 - passenger GBP 15,000.00 Loss of sight/limb driver - GBP 20,000.00 - passenger GBP 10,000.00 Medical & Emergency expenses - GBP 550.00 per person Additional hospital benefit - GBP 700.00 per person Personal effects and luggage - GBP 2,500.00 per vehicle As with any insurance policy, there are exclusions which affect the cover provided. Full details of the cover and conditions are contained in a leaflet that is available from each rental station. Hertz provides hand controls from all locations in Great Britain and Northern Ireland. Disabled Customers:The equipment is available for all automatic vehicles with 48 hours advance notice. However, this equipment is not available for booking on the Internet.Vehicles are suitable for customers with lower limb/body disability but with full use of upper body. You must provide a valid driver’s licence and disabled badge/identification from national / government / local authority at the time of rental. Hand controls are provided "free of charge" if you are registered disabled and can provide confirmation at time of rental. If you cannot provide the above documentation, the following charges will be applicable: Days 1 - 14 GBP 10.00 (excluding tax) per day Days 15 - 28 GBP 8.00 (excluding tax) per day For fees for rentals over 28 days, please contact your Reservation Centre Fitting of Hand Controls GBP 65.00 (excluding tax) Carriage Fee GBP 11.00 (excluding tax) Please note you cannot use your own equipment. It is against Hertz' company policy. |
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