Alamo Terms & Conditions

The below T&Cs (including prices and taxes) are provided by Alamo and may change without notice to VroomVroomVroom.co.uk.

These terms and conditions are applicable to Alamo rentals in the UK ONLY.

This quote will include:

  • Selected vehicle or similar
  • Unlimited Kilometers unless otherwise stated
  • Third Party Liability
  • Theft Liability Waiver
  • Vehicle Licensing fee
  • VAT
  • Premium Location Surcharge
  • Complimentary Breakdown Service

This quote will not include:

  • Collision Damage Waiver
  • Excess Reduction. Please see our Excess Reduction Guide for further details.
  • Personal Accident Insurance
  • Rates for additional drivers
  • Any extra equipment such as GPS and baby seats*
  • Age surcharge
  • Petrol
  • One way drop off fees
  • Any Deposits needed when picking up the vehicle
  • Any extra charges for "out of hours" pick up and drop offs if applicable

* All extra add-ons will attract additional percentage taxes and surcharges.

Alamo Excess Reduction Guide

VroomVroomVroom.co.uk does not sell protection products or excess reduction packages, therefore any quotes/enquiries MUST be directed to Alamo.

  • Get it cheaper with halo travel insurance.
  • If CDW is purchased, standard liability £650 - £950 (excluding local fees and surcharges).
  • Accident Excess Reduction - £12.50 - £18 per day (excluding local fees and surcharges). This package reduces your liability to £100 (excluding local fees and surcharges).

Varies by age of renter, location, type of vehicle and rate. Note: ER does not cover certain loss or damage and cannot be waived in full. Please contact Alamo for further insurance information, specialty cars differ in excess. Subject to the Alamo Terms and Conditions.

General rental conditions:

  • The renter must have a valid driving licence held for a minimum of 1 year.
  • The renter must meet the minimum/maximum age requirements
  • If intending to pay by cash, the renter must have a return airline ticket (excluding UK), a verifiable home phone number in the name of the renter, proof of employment and must provide a cash deposit in addition to prepaying all rental charges
  • All car rental companies at Stansted Airport require a finger print to be taken.

In the UK a secondary form of identification is required. Accepted forms if identification are:

  • Passport
  • Alternative credit or debit card
  • Building Society Deposit Book/Statement
  • Evidence of place of employment

Additional Drivers

Additional driver charge is £8.33 per day + VAT per additional driver, with a maximum charge of £83.33 + VAT for all locations. 
A maximum of 8 additional drivers are allowed per rental.
Additional drivers must be over 22. All additional drivers must meet the age and license requirements set out in these Terms & Conditions.

Age Restrictions

Minimum rental age is:
22 years for car groups: MCMR, ECMR, CCMR, CDMR.
23 years for car groups: IDMR, CCAR, IVMR, IWMR, CWMR, SDAR, SDMR.
25 years for car groups: FVMR, FVAN, PWAR, PDAR, LDAR.
All overseas drivers must be over 25 years old to rent from Aberystwyth, Pembroke, Carmarthen and Llanelli.
A young drivers surcharge applies to drivers aged 22 - 24 years (inc) as follows: £27.08 + tax per day.
There is no upper age limit except at the following locations where the maximum age limit is 75 years: Aberystwyth, Pembroke, Carmarthen and Llanelli, and the insurance excess is increased by £400.00 for under 25's at these locations.
Please Note: For drivers aged between 22 and 25 (*22-23 years at London Croydon South & **22-30 years at Bradford), Risk Reduction Cover, Peace of Mind Risk Reduction Cover Plus and Value Cover (Windscreen & Tyres Waiver) cannot be purchased to waive the excess at the following locations: London Lewisham, London Kings Cross, London Fulham, London Marble Arch, London Kennington, London Croydon South* and Bradford**. In these cases the full CDW/DW excess is always applicable. 
The minimum rental age to purchase Risk Reduction Cover Plus is 26 years of age for all locations.

Credit Cards & Payments

National Charge cards, all major Credit cards (MasterCard, Visa, Diners, American Express), debit cards (excluding Maestro and Solo Debit Cards) and Cash payments permitted on all car groups, except executive cars (FXAR & SSAR). Cash is not accepted at the following locations: Aberystwyth, Basingstoke, Birkenhead, Carmarthen, Leeds, Pembroke & Swindon. All locations (excluding Aberystwyth, Basingstoke, Birkenhead, Carmarthen, Leeds, Pembroke & Swindon) within normal working hours will accept a cash deposit at the discretion of the station manager and with a copy of customers passport and airline ticket. Travellers Cheques are acceptable in £ sterling only. Customers will be charged for loss of vehicle keys @ £140.00.

Renters will be asked for the following deposits: 1) The estimated cost of the rental 2) A £250 Security Deposit. (The £250 deposit is not linked to the amount of the renter's damage or theft liability excess and is required on all rentals). Please note: (A) All first time customers who present a foreign driving licence and have a UK address will be required to pay a deposit of £1000.00 (rather than £250.00). (B) All first time customers who present a UK driving licence and have a foreign address must provide a £1000.00 deposit (rather than £250.00).Cash renters resident in the U.K. will be subject to a credit check by Equifax, and must provide either a NEW style driving licence complete with counterpart or an OLD style licence plus a full valid Passport. Non-UK resident Inbound renters paying by cash will need to produce their passport, dated return flight ticket and full driving licence that meets the criteria set out in the Licence requirements section. Cash renters cannot expect to receive a refund of their deposits in cash and cheque refunds can take up to 28 days. The refund will probably take the form of a Sterling cheque which will be posted to their home address. A penalty charge of £40.00 will apply if a customer returns their car more than 24 hours after the agreed check-in time without advising the branch.

All renters with a UK home address will need to pass an Equifax eIDVerifier as verification of residence at their given address. 
Any customer failing the check will not be allowed to rent.
Equifax eIDVerifier:
Equifax's eIDVerifier enables Alamo to combat identity fraud by using independent data sources to establish a degree of confidence in a person's identity. This is achieved by validating that the presented details relating to the person's name and address being supplied to Alamo are correct and that this person exists, and that the owner of these details is the person presenting them to Alamo. This check will leave a 'footprint' on your record to say that a check has taken place, but it does NOT affect your credit rating, is not used as part of the credit vetting process, and the information is not sold to third parties.
eIDVerifier enables Alamo to accurately confirm a person's identity without the need for documentary evidence. A level of confidence in the identity of an applicant can be gained using the Equifax 3 digit profile, which consists of proof of residency checks, proof of identity checks and any fraud alert notifications. The 3 digit profile is created by matching information provided by the applicant against that held on the Equifax credit bureau.
Should you wish to enquire on the information that Equifax hold on you then please contact Equifax directly who will be able to provide you with a copy of your credit file. 
www.equifax.co.uk. Equifax Ltd, Credit File Advice Centre, PO Box 1140, Bradford. BD1 5US. Telephone: 0844 335 0550

Driving License Requirement

Drivers must present a full valid national licence at time of rental, which must have been held for at least 1 year prior to the rental checkout.  For Plymouth, Exeter, Taunton, Carmarthan, Pembroke, Aberystwyth and Llanelli the licence must have been held for at least 2 years prior to checkout for young drivers under 25 years of age.  

Visitors to the UK
All visitors to the UK must present a full valid license. Licences issued overseas must be clearly identifiable as a driving licence, otherwise an International Driving Licence will be required. A Passport, ID showing home address and proof of entry/ exit into/ out of the UK (e-tickets acceptable) must also be produced if not a UK resident.

UK residents who hold the new photo card licence must also present the paper counterpart at the start of the rental. Endorsements are only shown on the paper counterpart so customers MUST produce both documents. Holders of the old style UK paper licence must also provide an additional form of photographic ID in the form of a Full Valid Passport, Armed Forces ID Card or a Police Warrant Card, no other form of identification will be accepted. UK residents that hold a non-EU licence may drive in the UK for up to 12 months from the time you become resident. After 12 months your overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent. UK residents that hold a non-UK EU licence, your License is valid until the age of 70 or for 3 years after becoming a UK resident – whichever is longest. A renter holding a non-UK licence must produce a full valid passport at time of rental.  Holders of any licence that does not show the current address must also produce proof of current address in the form of a Current Credit Finance Agreement, Current Utilities Bill, or Current Bank Statement.  All renters with a UK home address will need to pass an Equifax eIDVerifier as verification of residence at their given address.  Any customer failing the check will not be allowed to rent.

If there is an unsatisfactory search result you will need to provide paper-based proof of identity such as a valid bank/ building society/credit card statement, utility bill (not a council tax bill), land line telephone bill (not a mobile phone bill) or a TV license that is less than 3 months old when you pick up the vehicle from the Rental Station. 
Visitors to the UK will have their Passport and Driving License checked for authenticity by the ID Scan system at participating stations. ID scan is a scanning system which can detect fraudulent documents. Any customer whose documents fail the ID Scan check will not be allowed to rent.
UK Nationals residing overseas are advised to use a driving license of the country in which they reside or they will be subject to the above. 

General Insurance Conditions

Collision Damage Waiver - eliminates all financial responsibility for the rental vehicle to the sum of the deductible. Please note: the insurance excess is increased by £400.00 for under 25's at the following locations: Aberystwyth, Pembroke, Carmarthen and Llanelli. Minor damages to the vehicle such as scratches or dents will be charged for by the station at time of check-in - such cases will incur a Damage Admin fee of £27.00 on top of the deductible amount (the admin fee may be higher for more serious damages).

ALL Car Groups cost per day + VAT as follows: 1-7 days £9.16, 8+ days £7.50. Deductible amount is £900 + VAT.

Third Party Liability (TPL)

Third Party Liability is included in the rates and provided unlimited cover to third party bodily injury only. The limit for Property Damage is equivalent to EUR 100 million (approx £88 million). Excess above this is the responsibility of the driver.

Theft Liability Waiver (TLW)

Theft Waiver if purchased, eliminates all financial responsibility for the rented vehicle to the sum of the deductible (£900). THW costs as follows: 1 - 7 days £9.16 + tax per day, 8+ days £7.50 + tax per day. Please note: the insurance excess is increased by £400.00 for under 25's at the following locations: Aberystwyth, Pembroke, Carmarthen and Llanelli.

SPAEC – Super Personal Accident and Baggage Cover - Cover for personal injury and death up to £100,000, medical expenses up to £3,000 and baggage up to £3,000. Price is £7.00 per day. SPAEC is not subject to VAT.

Mastercover Plus - Reduces the excess to Zero and includes one additional driver. Mastercover Plus costs as follows: 1 - 2 days £12.50 + tax per day, 3 - 6 days £11.67 + tax per day, 7 - 27 days £9.17 + tax per day, 28+ days £7.50 + tax per day.

For drivers aged between 22 and 25 (*22-23 years at London Croydon South & **22-30 years at Bradford), Mastercover Plus (Risk Reduction Cover) cannot be purchased to waive the excess at the following locations: London Lewisham, London Kings Cross, London Fulham, London Marble Arch, London Kennington, London Croydon South* and Bradford**. In these cases the full CDW/DW excess is always applicable.

Risk Reduction Plus -

Risk Reduction Cover Plus - Reduces the excess to Zero.

The minimum age to purchase Risk Reduction Cover Plus is 26 years of age. For drivers aged between **26-30 years at Bradford, Risk Reduction Cover Plus cannot be purchased to waive the excess. In these cases the full CDW/DW excess is always applicable. Risk Reduction Cover Plus is only available to purchase at the counter. Minor damages to the vehicle such as scratches or dents will be charged for by the station at time of check-in - such cases will incur a Damage Admin fee of £27.00 on top of the deductible amount (the admin fee may be higher for more serious damages).


For drivers aged between 22 and 25 (*22-23 years at London Croydon South & **22-30 years at Bradford), Risk Reduction Cover Plus cannot be purchased to waive the excess at the following locations: London Lewisham, London Kings Cross, London Fulham, London Marble Arch, London Kennington, London Croydon South* and Bradford**. In these cases the full CDW/DW excess is always applicable.

Peace of Mind - Reduces the excess to £250, includes CDW and THW. Peace of Mind costs from: 1 - 7 days £18.33 + tax per day, 8+ days £10.00 + tax per day. Peace of Mind is only available to purchase at the counter.

For drivers aged between 22 and 25 (*22-23 years at London Croydon South & **22-30 years at Bradford), Peace of Mind cannot be purchased to waive the excess at the following locations: London Lewisham, London Kings Cross, London Fulham, London Marble Arch, London Kennington, London Croydon South* and Bradford**. In these cases the full CDW/DW excess is always applicable.

Peace of Mind Plus - Reduces the excess to Zero, includes CDW and THW. Peace of Mind Plus costs as follows: 1 - 6 days £22.50 + tax per day, 7+ days £12.50 + tax per day. Peace of Mind Plus is only available to purchase at the counter. Minor damages to the vehicle such as scratches or dents will be charged for by the station at time of check-in - such cases will incur a Damage Admin fee of £27.00 on top of the deductible amount (the admin fee may be higher for more serious damages).

For drivers aged between 22 and 25 (*22-23 years at London Croydon South & **22-30 years at Bradford), Peace of Mind Plus cannot be purchased to waive the excess at the following locations: London Lewisham, London Kings Cross, London Fulham, London Marble Arch, London Kennington, London Croydon South* and Bradford**. In these cases the full CDW/DW excess is always applicable.

Please note: Minor damages to the vehicle such as scratches or dents will be charged for by the station at time of check-in - such cases will incur a Damage Admin fee of £27.00 on top of the deductible amount (the admin fee may be higher for more serious damages).

Cross Border Policy (UK originated rentals)

Vehicles may be taken abroad but renters will be required to purchase the Europdrive Package (Overseas Breakdown Cover) which costs as follows: 1-2 days = £37.50 + VAT per rental, 3-5 days = £45.83 + VAT per rental, 6-7 days = £62.50 + VAT per rental, 8-13 days = £87.50 + VAT per rental, 14-20 days = £100.00 + VAT per rental, 21-27 days = £108.33 + VAT per rental, 28-34 days = £116.67 + VAT per rental, 35-41 days = £125.00 + VAT per rental, 42+ days = £133.33 + VAT per rental. For Northern Ireland the cost is £5.00 + VAT per day. The Europdrive Package is only available to purchase at the counter and applies to vehicles going to the Republic of Ireland also. Any vehicle rented (irrespective of insurance cover) requires written permission from Alamo/National by means of obtaining a completed VE103 form prior to departure. Countries which you are allowed to travel to are:
Andorra, Austria, Belgium , Denmark , Finland , France , Germany , Gibraltar , Ireland , Iceland , Italy , Litchenstein , Luxembourg , Netherlands , Norway, Portugal, San Marino, Spain, Sweden and Switzerland. 
Cars may not be driven into any countries outside those listed above.

The following vehicles are not allowed to be taken overseas: PDAR, PWAR and LDAR.

Please be advised that due to a change in law in Germany, it is mandatory for all vehicles crossing the border into Germany to have winter tyres fitted during the Snow & Icy conditions. Customers will be fined on the spot if they are stopped by police and found to not have the appropriate winter tyres. We do not supply winter tyres and any customer wishing to fit winter tyres must do so at their own cost and ensure that the rental vehicle is returned in the same condition as supplied without winter tyres.

One Way rentals

One way rentals are permitted within Mainland UK but are subject to a drop charge of £55.00 inc VAT (£45.83 + VAT)
One way rentals are not allowed for drop off at any of the meet & greet locations (Anglesey Apt (VLYT71), Brize Norton (BZZC71), Bushey (LONN81), Coleraine (LDYE71), Doncaster Apt (DSAO71), Glasgow Central (GLAC73), Glasgow Greenock Port (GLAP71), Gloucester Apt (GLOT71), Harwich Int'l Port (QQHP71), Holyhead Port (HLYP71), Leeds RRS (LBAX71), London Wimbledon (LONS79), Rochester Apt (RCSO71), Southampton Port (SOUP71), Southend Apt (SENO71), St Pancras RRS (QQSX71) and Teeside Apt (MMEO71)) however one way pick ups are allowed from these locations.
Heathrow Airport one ways are not allowed between the 7th - 19th December 2013. A penalty charge of £350.00 will apply to all rentals picking up from Heathrow Airport dropping off at another location during this period.
A penalty charge of £150.00 will apply to all rentals dropping off a one way rental into St Pancras (this also includes all London stations).
One- ways between Mainland U.K. and Northern Ireland are permitted and cost as follows: £150.00 + VAT.
The following conditions apply for Northern Ireland:
People carriers (IVMR, FVMR & FVAN) and automatic vehicles (CCAR, SDAR, PDAR, PWAR, LDAR) are not allowed to be used for one way rentals from Northern Ireland to the Republic of Ireland or UK Mainland.
GPS must not be left in vehicles terminating in any location in the Republic of Ireland or UK Mainland stations. The full loss of deposit will apply.
One-ways are not permitted between the Mainland U.K. and the Republic of Ireland.
One-Ways between Derry and Belfast locations = £40.00 + VAT. One-ways between all other Northern Ireland locations are free of charge.
All one way rentals to and from UK Mainland into Northern Ireland are subject to availability.
International one-ways are NOT permitted

Out of Hours Policy

All Out of Hours reservations are on request at a charge of £40.00 + tax and available at all locations (except Oxford, Bracknell, Eastbourne and London Victoria RRS). Out of hour returns are allowed at some locations.  
Where a vehicle is returned outside office hours, the branch should confirm at pick-up the procedure for returning the vehicle out of hours and the location of the key return box. All customers must be advised that they remain liable for vehicle damage until the vehicle is checked in on the next working day. Please note that when returning out of hours at Marble Arch additional charges may apply. Please email info@vroomvroomvroom.co.uk and our team will respond within 1 business day for any question about "out of hours"- advise pickup location.

Additional equipment

GPS units are available at a cost of £11.66 + VAT per day with a maximum charge of £116.66 + tax per rental. A £300.00 deposit is required. GPS is available from all locations. Please refer to the One Way Rentals policy for details with regards to GPS and one ways from Northern Ireland.

Child/Infant seats (CSI) are available and cost as follows: (all locations) £9.16 + VAT per day, with a maximum charge of £91.66 + VAT per rental. A security deposit of £200.00 (replacement amount) is required for each seat, which will be refunded to the renter upon return of the child- check-in.

We offer one type of Infant seat, which is the Britax Baby Safe Child Seat, suitable for ages 0 to 9 months, which is approved to British Standards.

Child/Toddler seats (CST) are available and cost as follows: (all locations) £9.16 + VAT per day, with a maximum charge of £91.66 + VAT per rental. A security deposit of £200.00 (replacement amount) is required for each seat, which will be refunded to the renter upon return of the child- check-in.

We offer one type of toddler seat, which is the Britax Eclipse Child Seat, suitable for ages 9 months to 4 years, which is approved to British Standards.

Booster cushions (BST) are available and cost as follows: (all locations) £3.33 + VAT per day, with a maximum charge of £33.33 + VAT per rental. There will be a replacement fee of £50.00 charged if the booster cushion is lost, damaged or stolen.

We offer two types of booster seats: The Britax Adventurer (which has a back support) and the Britax Horizon (which is without a back support). Both are suitable for 4+ years.

All requests for a child/booster seats must be stated at the time of reservation.

All child seats/Booster Seats are on freesale. Customers will be required to fit the child seat/booster seat themselves.

This country does not provide reflective jackets and is not required by law to do so.

Roadside Assistance Cover - Customers can cover themselves against breakdown recovery costs associated with the following incidents: Lost Keys or keys locked inside the vehicle (Assistance will also cover the replacement key charge of £140), Flat Tyre (Assistance only, not replacement of the tyre), Wrong Fuel or Run out of Fuel (Assistance and tank draining provided the vehicle has not been started, will not cover engine rebuild) and Flat Battery (Assistance and new battery if required).

Surcharges

Premium Location charge is 15% per rental, plus VAT (Includes – Aberdeen Apt, Anglesey Apt, Belfast Int Apt, Belfast City Airport, Birmingham Apt, Blackpool Apt, Bournemouth Apt, Bournemouth City, Bristol Apt, Bristol Temp Mead Cardiff Apt, Derry Apt, Doncaster Apt, East Midlands Airport, Edinburgh Apt, Edinburgh Waverley, Exeter Airport, Gatwick Apt, Glasgow Apt, Gloucester Apt, Guernsey Airport, Harwich Port, Holyhead Port, Heathrow Apt, Humberside Apt, Inverness Apt, Isle of Man Airport, Jersey Airport, Leeds Bradford Apt, Liverpool Apt, Liverpool Lime Street, London Bayswater, London City Apt, London Euston, London Finchley, London Kings Cross, London Marble Arch, London St Pancras, London Victoria, London Waterloo, Luton Apt, Manchester Apt, Newcastle Apt, Newquay Apt, Norwich Apt, Penzance RRS, Portsmouth Harbour, Prestwick Apt, Southampton Apt, Southampton Docks, Southend Apt, Stansted Apt, Sullom Airport).

Vehicle Licence fee (RFT) £1.36 per day plus VAT.

Congestion Charge is applicable in Central London, The charge is payable daily Monday to Friday for each day that a vehicle moves within the zone. No charge is payable for vehicles if they are parked for a full day(s) within the zone. The daily charge is GBP 10.00 if paid by midnight on the day of travel and GBP 12.00 if paid the next day. It is payable either by phone, on the Internet or at selected retail outlets within the zone (next day payment only available online or by phone). There is a fixed penalty system that will issue fines of GBP 120.00 per day for non-payment, which is reduced to GBP 60.00 if paid within 14 days. Marble Arch, London Bayswater, London Victoria and London Waterloo are the only Alamo and National locations that fall into the Central London zone. If the customer picks up a car from Marble Arch between Monday to Friday (07.00-18.00) inclusive, Alamo will offer to add the first day's Congestion Charge fee to the rental agreement for their convenience. The customer will then be responsible for paying the daily charge for all subsequent days (Saturday, Sunday and public holidays are exempt). For a customer picking up a car from Marble Arch on a Saturday, Sunday or public holiday no Congestion Charge fee will be added to the rental agreement for that first day. They will then be responsible for paying the fee for all subsequent chargeable days (excluding Saturday, Sunday and public holidays).

A smoking ban applies to all vehicles in the National/Alamo fleet. From this date customers will not be permitted to smoke in any National/Alamo vehicle. Fail to adhere to acknowledge the no smoking signs placed in the vehicles could be subject to a £50.00 fixed penalty notice.
DVLA Check - £8.33 + tax (paid locally) - Customers are only charged this fee when they do not have their full driving license.
For UK POS rates there is limited mileage of 300 miles free per day. A charge of 12p per mile (inc VAT) will apply thereafter.

Fuel

All vehicles are supplied with a full tank of fuel at start of rental.  Renters can choose from 3 re-fuelling options which will be advised at the start of the rental and are briefly described below.  Fuel prices are checked and updated weekly according to the national average forecourt price. Fuel used when delivering and/or collecting a rental car or van to and/or from you is the renter's responsibility.

1. Full to Full - If the car or van is returned with a full tank, no re-fuelling service charge will apply 

2. Full Tank Option - Customers can choose to purchase a full tank of fuel at the start their hire, please ask a member of staff for details. No refund will be given for any unused fuel.

3. Re-fuelling service - If the Full Tank Option is not purchased, the station will provide a re-fuelling service. The standard re-fuelling is charged at the national average litre price as the car or van is not returned with a full tank of fuel or published by Petrolprices.com. In addition there is a service charge is £1.60 per litre. For the current price, please refer to our staff at time of rental.

Taxes

20%

Please be aware that there may be charges for "out of hours" pick up and drop offs

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