Alamo Terms & Conditions

The below T&Cs (including prices and taxes) are provided by Alamo and may change without notice to VroomVroomVroom.co.uk.

These terms and conditions are applicable to Alamo rentals in the UK ONLY.

Payment Policy

  • ​All major Credit and Debit cards (excluding Prepaid, Solo, Visa Electron, Diners Club and all unembossed maestro/debit/creditcards) are accepted.
  • On collection of the vehicle, a £200.00 security deposit will be charged to the customer's card.
  • A £500 deposit is required on all premium rentals.
  • Premium and 4x4s cannot be rented using a debit card.
  • On acceptable return of the vehicle, the security deposit will be credited.
  • Payment is not accepted by either Cash or Cheque.
  • All Credit and Debit cards used for payment/deposit must be in the name of the renter.

​Maximum length of rental is 89 days, however the customer will have to go to a local branch every 28 days to have the car checked. ​

​Debit Card

Non-UK customers (flying-in):

  • Driving licence
  • Debit card/ credit card in the renter’s name
  • If customer is paying with a debit card a £200 deposit is taken
  • If customer is paying with a credit card a £200 security hold is taken
  • Credit Card required for all premium and 4x4/SUV rentals
  • £500 deposit taken for Premium rentals

UK Customers (not flying-in):

  • Driving licence
  • Debit card/ credit card in the renter’s name
  • If customer is paying with a debit card a £200 deposit is taken and subject to and electronic identity and address verification
  • If customer is paying with a credit card a £200 deposit is taken
  • If the customer has booked a premium vehicle or booked within 3 hours an electronic identity and address verification will be completed (Heathrow only)
  • Credit Card required for all premium and 4x4/SUV rentals
  • £500 deposit taken for Premium rentals

Airports Only - Debit cards are accepted at the time of rental with a round trip plane ticket or flight itinerary that shows the renter's name and discloses the return date. If using a payment source registered outside of the United Kingdom, this location cannot be responsible for any fluctuations in the currency exchanges while the deposit is being held.​

Taxes: State Tax (STAX) 20%

Surcharges: Airport Fee (AAF) 17.5%

Age Requirements

  • All drivers must be 25 years of age or older.
  • Driver's aged 25 - 29 can rent all vehicles except full size MPVs (MPV and MPVA), small premiums (PDMR/PDAR), large premiums (LDMR/LDAR) and 4x4s (IFMR/IFAR and FFMR/FFAR).
  • Age 30 can rent all vehicles.

Renter Requirements

  • All drivers must must meet the location's minimum age requirements.
  • All drivers must hold a full, valid national license.
  • All drivers must have held a full UK driving licence. Photo driving licence must be shown (where applicable).
  • Renters with only a paper license must also show photo ID in the form of a Valid Passport, Armed Forces ID Card or a Police Warrant Card. No other form of Photo ID is acceptable.
  • All renters with a UK home address paying on a debit card will need to pass an Online Address Check as verification of residence at their given address. Any customer failing the check will not be allowed to rent.
UK Nationals residing overseas are advised to use a driving license of the country in which they reside or they will be subject to the above.

Overseas Licence: International driving permit is required with all non European licences if the driving licence is written in a language or characters different to those of the renting country. Even when an International Driving License is required, a domestic licence must be provided.

UK residents that hold a non-EU license may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent. A renter holding a non-EU licence must produce a full valid passport at the time of rental and the reservation name must match the name on the driving licence.
Please note, we reserve the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external credit organisation.

Additional Driver

Additional drivers are charged at £13.00/day, Tax Excluded
Additional drivers are charged at £18.33/day, Included VAT and AFF. Maximum 10 days charge
  • All additional drivers must meet all rental requirements.
  • Additional drivers must appear at the rental counter with the primary renter.
  • Additional drivers must sign the rental agreement.
  • An additional daily fee may apply for any Additional Drivers.
The additional driver can only be added to the contract at the pick up location.

Collision Damage Waiver – Exclusive Rates

Rates include unlimited mileage, and third party liability for one driver.

Collision Damage Waiver – Inclusive Rates

Rates include unlimited mileage, damage waiver, and third party liability for one driver. The following excesses apply:

​£1200.00 for groups MBMN/MBMR (A group), ECMN/EBMR (B group), EDMR/CCMR (C group), CDMR (D group), and IDMR (E group) SDMR/SDMD (F group), ECAN/EBAR (B auto), EDAR/CCAR (C auto), CDAR (D auto), IDAR (E Auto) and SDAR/SDAD (F auto).

£1350.00 for groups SVMR/IVMR (MMPV), SVAR/IVAR (MMPVA) FVMR (MPV), FVAR (MPV auto), IKMN (small cargo van), LVMR/SKMN (medium cargo van), and FKMN (large cargo van). £1,400 for groups DCAR (Compact Elite Auto), DCMR (Compact Elite Manual).

£1,600.00 for groups PDMR (Small Prem Man), PDAR (Small Prem Auto), LDMR (Medium Prem Man) LDAR (Medium Prem Auto), IFAR (Small 4x4 Man) IFAR (Small 4x4 Auto) and FFMR (Large 4x4 Man), FFAR (Large 4x4 Auto) LVMR/MVMR (9 seater MPV) and LVAR/MVAR (9 seater auto MPV).

The damage waiver excess can be voluntarily reduced at the Alamo branch on arrival by purchasing Excess Protection. Rates vary and will be clarified at the time of purchase. Any charges agreed do not form a part of any agreed relationship with the customer and are non refundable by Alamo Rent-A-Car.

Collision Damage Waiver – Inclusive Rates - EXOTIC CARS: N/A

Theft Protection: Included in Collision Damage Waiver

Third Party Liability: Included in the rate

Vehicle Excise Duty (VED/RVL): Included in the rate

Winter Tyres: Unlimited

Damage Dispute Resolution

If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: DRU.UK9Z@erac.com , 0845 604 2881

Delivery & Collection

Delivery and Collection is not available.

Freesell

All car types: No Freesale Available

Refueling Policy

Vehicles will be provided with a minimum ¼ tank. The customer has the option of either Fuel Pre-Purchase or to pay for used Fuel on return of the rental vehicle.

Home City & Non De-planing Airport Renter Underwriting (Walkups)

Residents of the UK: All Home City & Non deplaning renters will need to provide at the time of rental a full driving licence, two proofs of address no less than two months old and a Credit/Debit Card in the renter's name.
Non Residents of the UK: All Home City & Non deplaning renters will need to provide at the time of rental a full driving licence, travel documents which include proof of residency whilst in the UK, Passport & Credit Card in the renter's name. All renters with a UK home address will need to pass an Equifax eIDVerifier as verification of residence at their given address. Any customer failing the check will not be allowed to rent.

Child Safety Seat

Child seats are available at our airport locations for a cost of £10.00 per day up to a maximum of £99.99 per month and must be pre ordered at the point of reservation. Child seats can go one way at a cost of £35.00 per rental. Customers will be required to fit the child seat themselves. Child seats have a replacement fee of £130.00.

GPS Navigation Device

GPS units are available from airport locations at a cost of £13.32 per day up to a maximum of £91.65 per month. All units have a replacement fee of £170.00.

​Grace Period

A 29 minute grace period is permitted before extra day charges will be applied.​

One Way Rentals

All Rentals where the vehicle is not returned to the same location as it is collected will be subjected to a one way fee of between £0 - £150 Tax .

Cross Border Policy

No vehicles rented from Alamo can be taken out of the UK Mainland except for travel to Shetland Islands, Northern Ireland or the Republic of Ireland, although the vehicle must be returned to the territory where it was rented. Please note there is a charge of £125 per rental to take the vehicle to Northern and Republic of Ireland —please contact the local branch prior to collection of the vehicle to arrange this. 48 hours notice is required to take a vehicle cross border.

Roadside Assistance

Emergency contact details for 24/7 roadside assistance can be found on the rental contract. Customers should call this number if required. Dependant on the circumstances, we reserve the right to not replace the vehicle and pass on specific repair/callout charges to the customer.

Roadside Assistance Protection (RAP)

Roadside Assistance Protection (RAP) is an agreement between the renter and Alamo by which Alamo agrees to contractually waive its right to collect for lock out and lost key service, breakdown call out service, tyre damages, and any glass damages. Coverage is subject to the actions that void RAP, as defined in the rental agreement.

RAP is charged at £5.75 per day

RAP is charged at £6.00 per day from Home city locations

Note: We are currently able to compare pricing for UK residents for rental in UK only.