Alamo Terms & Conditions

The below T&Cs (including prices and taxes) are provided by Alamo and may change without notice to VroomVroomVroom.co.uk.

These terms and conditions are applicable to Alamo rentals in the UK ONLY.

Payment Policy

  • ​All major Credit and Debit cards (excluding Prepaid, Solo, Visa Electron, Diners Club and all unembossed maestro/debit/credit cards) are accepted.
  • On collection of the vehicle, a £200.00 security deposit will be charged to the customer's card.
  • A £500 deposit is required on all Premium/ Elite rentals and a £1,000 deposit is required on all Convertible/ Executive rentals​
  • Premium and 4x4s cannot be rented using a debit card.
  • On acceptable return of the vehicle, the security deposit will be credited.
  • Payment is not accepted by either Cash or Cheque.
  • All Credit and Debit cards used for payment/deposit must be in the name of the renter.

Forms of Payment

All major debit and credit cards (issued by either Visa, Mastercard or American Express) are accepted. All cards presented must be in the renter’s name. A security deposit plus the estimated cost of the rental will be taken at the time of rental.

​Cash, checks, prepaid cards, Diners Club and Discover Card are not accepted.​

For the car categories Mini, Economy, Compact, Standard and Cargo Vans a deposit of 200 GBP is required. These vehicles may be rented with a debit or credit card. Small and Large Passenger Vans, Compact Elite, SUVs and Premium vehicles require a deposit of 500 GBP. For Luxury and Executive vehicles, a deposit of 1000 GBP applies. A credit card is mandatory to rent these vehicles.​

​Debit Cards

Debit cards are accepted. SUVs, Passenger Vans and Cars of the categories Elite, Fullsize, Premium, Luxury and Executive require a credit card. Renters with residence in the UK who wish to use a debit card will need to pass an online address check as verification of residence at their given address. Any customer failing the check will not be allowed to rent.

Renters who wish to use a debit card must have residence in Northern Ireland, hold a Northern Irish driving license and provide proof of employment with a pay slip that must be less than 90 days old.​

London, Scotland and Northern Ireland Airports Only - Debit cards are accepted at the time of rental with a round trip plane ticket or flight itinerary that shows the renter's name and discloses the return date. Debit cards are not accepted from local customers. Local renters must present a valid credit card in the renter's name. If using a payment source registered outside of the United Kingdom, this location cannot be responsible for any fluctuations in the currency exchanges while the deposit is being held.​

Taxes: State Tax (STAX) 20%

Surcharges: Premium Location Fee (PLF) 17.5%

Age Requirements

All drivers must be at least 30 years of age to rent a vehicle. Renters aged 25 or older may rent the car categories Mini, Economy, Compact, Intermediate and Standard as well as Cargo Vans. No additional surcharges apply.

Renters aged 19 years or older who have held a full driving licence for at least one year, can access a vehicle through Enterprise Car Club. Find more information at www.enterprisecarclub.co.uk.​​ All drivers must be at least 30 years of age to rent a vehicle. Renters aged 25 or older may rent the car categories Mini, Economy, Compact, Intermediate and Standard as well as Cargo Vans. No additional surcharges apply.

Renters aged 19 years or older who have held a full driving licence for at least one year, can access a vehicle through Enterprise Car Club. Find more information at www.enterprisecarclub.co.uk​. All drivers must be at least 30 years of age to rent a vehicle. Renters aged 25 or older may rent the car categories Mini, Economy, Compact, Intermediate and Standard as well as Cargo Vans. No additional surcharges apply.

Renters aged 19 years or older who have held a full driving licence for at least one year, can access a vehicle through Enterprise Car Club. Find more information at www.enterprisecarclub.co.uk​.

Renter Requirements

All drivers must present a full valid driving license. If the driving license is written in a language and characters different to those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation.

All renters must produce a valid photo ID such as driving license, passport or ID card. Visitors to the UK must also provide proof of return travel and accommodation information while in the UK.

Please note that we reserve the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external organisation.

Advice on driving in Europe following the United Kingdom leaving the European Union may be found at ​https://www.gov.uk/driving-abroad​.​

Additional Driver

Additional drivers are charged at £15.60* per day or £109.20* per week (maximum of £156.00* per rental) at Alamo Home City.

​Additional drivers are charged at £18.33* per day or £128.31* per week (maximum of £183.30* per rental) at Alamo Airport.

Additional drivers must meet all renter requirements. Additional drivers can be added to the rental agreement if they visit any rental location and present their driving licence. A daily surcharge will apply.​

* All charges include VAT and PLF

Inclusive Rates

Total charges include unlimited mileage, damage waiver with an excess including theft protection, third party liability, road fund license, and VAT. Additional protection products are available. Mileage restriction may apply. Additional surcharges may apply. ​

Exclusive Rates

Rates include unlimited mileage, and third party liability for one driver.

Total charges include unlimited mileage, third party liability, road fund license and VAT. Damage waiver is not included and must be taken unless alternative coverage can be verified at the time of rental. Additional protection products may be purchased.​

Excess Protection

Excess Protection (EP) is an optional coverage that reduces the applicable deductible. If EP is not included in the reservation, it is available for purchase at the rental counter. Before purchasing EP it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If EP is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. EP is not insurance.​

Collision Damage Waiver – Inclusive Rates

Rates include unlimited mileage, damage waiver, and third party liability for one driver. The following excesses apply:

​£1200.00 for groups MBMN/MBMR (A group), ECMN/EBMR (B group), EDMR/CCMR (C group), CDMR (D group), and IDMR (E group) SDMR/SDMD (F group), ECAN/EBAR (B auto), EDAR/CCAR (C auto), CDAR (D auto), IDAR (E Auto) and SDAR/SDAD (F auto).

£1350.00 for groups SVMR/IVMR (MMPV), SVAR/IVAR (MMPVA) FVMR (MPV), FVAR (MPV auto), IKMN (small cargo van), LVMR/SKMN (medium cargo van), and FKMN (large cargo van). £1,400 for groups DCAR (Compact Elite Auto), DCMR (Compact Elite Manual).

£1,600.00 for groups PDMR (Small Prem Man), PDAR (Small Prem Auto), LDMR (Medium Prem Man) LDAR (Medium Prem Auto), IFAR (Small 4x4 Man) IFAR (Small 4x4 Auto) and FFMR (Large 4x4 Man), FFAR (Large 4x4 Auto) LVMR/MVMR (9 seater MPV) and LVAR/MVAR (9 seater auto MPV).

The damage waiver excess can be voluntarily reduced at the Alamo branch on arrival by purchasing Excess Protection. Rates vary and will be clarified at the time of purchase. Any charges agreed do not form a part of any agreed relationship with the customer and are non-refundable by Alamo Rent-A-Car.

Collision Damage Waiver – Inclusive Rates - EXOTIC CARS: N/A

Theft Protection: Included in Collision Damage Waiver

Third Party Liability: Included in the rate

Vehicle Excise Duty (VED/RVL): Included in the rate

Winter Tyres: Unlimited

Damage Dispute Resolution

If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: DRU.UK9Z@erac.com , 0845 604 2881

Delivery & Collection

Please contact the local rental branch to enquire about delivery and collection. Additional charges will apply.​

Freesell

All car types: No Freesale Available

Refueling

Renters must return the vehicle with the same fuel level as at the time of pick up. If the vehicle is not returned with the same level of fuel the renter will be charged a refuelling service charge based upon the fuel used.

The renter may choose to prepay for the refuelling service charge at the time of vehicle collection. Please contact the local branch for details.

Home City & Non De-planing Airport Renter Underwriting (Walkups)

Residents of the UK: All Home City & Non deplaning renters will need to provide at the time of rental a full driving licence, two proofs of address no less than two months old and a Credit/Debit Card in the renter's name.
Non Residents of the UK: All Home City & Non deplaning renters will need to provide at the time of rental a full driving licence, travel documents which include proof of residency whilst in the UK, Passport & Credit Card in the renter's name. All renters with a UK home address will need to pass an Equifax eIDVerifier as verification of residence at their given address. Any customer failing the check will not be allowed to rent.

Child Seats

Child seats are on request and not available in all locations. Customers will be required to fit the child seat themselves. ​

Baby seats, child seats and booster seats cost £10.80* per day or £75.60​* per week (maximum of £89.35* per rental​) at Alamo Home City.
Baby seats, child seats and booster seats cost £12.69* per day or £88.83​* per week (maximum of £104.99* per rental​) at Alamo Airport.​


* All charges include VAT and PLF

GPS Navigation Device

GPS units are on request and not available in all locations.

GPS costs £11.34* per day or £79.35* per week (maximum of £107.61* per rental) at Alamo Home City.

​GPS costs £13.32* per day or £93.24* per week (maximum of £126.44* per rental) at Alamo Airport.

* All charges include VAT and PLF

​Grace Period

One rental day is a complete or partial period of 24 consecutive hours from the start of the rental period. On return, a grace period of 29 minutes will be applied if the 24-hour period is exceeded before an extra day applies. Beyond this grace period, an additional day at the local rate will be charged.

After Hours

Vehicles can typically only be rented and returned within the official opening hours. Please contact the local rental branch to enquire about possible after-hours rentals and returns.​

Maximum Length of Rental

There is no maximum length of rental, however the customer will have to go to a local branch every 28 days to have the condition of the vehicle checked.​

One Way Rentals

All rentals where the vehicle is not returned to the same location as it is collected will be subjected to a one-way fee of £60.00 per rental at Alamo Home City and £70.50​ per rental / £247.00 BFS-DUB​ at Alamo Airport.

One way rentals are allowed within all of the UK, including Northern Ireland.​

Cross Border Policy

​Vehicles can be driven in Republic of Ireland and Northern Ireland. Travels to Europe mainland are not permitted.

The local branch requires a 48-hour notice period to arrange cross border travel. The notice period refers to two full business days between Monday and Friday. Please note there is a charge of £125 per rental to cross the border. ​

Customers must always inform the rental branch of their intention to leave the country with the vehicle and require authorisation. Additional charges apply.

Advice on driving in Europe following the United Kingdom leaving the European Union may be found at https://www.gov.uk/driving-abroad​.​

Roadside Assistance

Emergency contact details for 24 hour roadside assistance can be found on the rental contract. Dependant on the circumstances, we reserve the right to not replace the vehicle and pass on specific repair/callout charges to the customer.

Roadside Assistance Protection (RAP)

Roadside Assistance Protection (RAP) is an optional 24-hour emergency service including tyre and glass repair or replacement costs except when part of a larger repair, replacement keys costs and all recovery and call out charges as result of a fault caused by the renter.

RAP does not apply if there is a breach of the rental agreement or if a wrong fuel type is used. The renter pays a flat-rate fee that covers all roadside assistance services. Before purchasing RAP, it is advised to determine if a personal coverage is adequate to cover these charges. If RAP is declined, the renter will be required to pay any applicable charges and seek compensation from the carrier of personal coverage. RAP is not insurance.

RAP is charged from £6.00* to £12.00*​ per day at Alamo Home City

RAP is charged from £7.05* to £14.10*​ per day at Alamo Airport.

Note: ​Higher charge for all airports and some city locations in Scotland and Northern Ireland​.

* All charges include VAT and PLF​​