Hertz Terms & Conditions – Ireland

Additional Driver / Operator

The person named on the reservation booking must be the main driver, present at time of rental and payer of any rental charges. 

Additional drivers are possible with the following fees : 

  • cars : 9.50 (including tax) per day and per additional driver; 
  • commercial vans/trucks : 10.30 (including tax) per day and per additional driver. 

Additional drivers can be added to the rental agreement at any Hertz branch within the country where the vehicle was rented. 

For further information please refer to Age Restrictions and Exceptions and Driver s licence in Rental Qualifications & Requirements.

Age Restrictions and Exceptions

At the time of rental the driver must present a full valid national driver's licence which meets the following requirements: 

Vehicle Groups   Customer must have been eligible to hold a valid driving licence for a minimum of
(A) VW Up or similar
(B) VW Polo or similar
(C) Volkswagen Golf Diesel or similar
(E) VW Up or similar
(F) Ford Focus or similar 
(J6) VW Beetle
(N4) Opel Vivaro Crew Cab or similar
(R6) Audi A1 Sportback
 


6 years including a minimum of 2 years at full licence status


(K4) Nissan Navara or similar
(M4) Ford Transit Custom or similar
(O4) Renault Master or similar
(P4) VW Caddy or similar
 
8 years including a minimum of 2 years at full licence status
(D) VW Jetta Diesel or similar 
(G) Ford Mondeo or similar
(J) VW Passat Diesel or similar
(P) Opel Zafira or similar
(Q) Nissan Qashqai or similar
(S) VW Caddy Maxi Life or similar 
(T) VW Touran or similar 
(V) Peugeot 3008 or similar
 


10 years including a minimum of 2 years at full licence status 


 All other vehicle groups  12 years including a minimum of 2 years at full licence status 

Customers over 75 years are eligible to rent with the following specific conditions: 

  • You must drive on a regular basis; 
  • You will need to provide to the counter a letter from your insurance company to state that you have not had an accident within the last 5 years, that you hold a current policy of motor insurance with you and that you are currently driving; 
  • You will need to provide a current letter from your doctor to state you have been in good health. Requirements for corporate account customers may vary. Please contact the appropriate department.

Amendments, Cancellation, No Show / Lost rentals & Late Retun Fees - Pay Now Reservations

LEISURE PAY NOW (PREPAID) RATES ONLY 

Hertz applies Cancellation and No Show/Lost Rental charges on all prepaid rates booked from the following countries: Austria, Bahrain, Belgium, Denmark, Finland, France (including Andorra and Monaco), Germany, Greece, Ireland, Italy, Kuwait, Lebanon, Luxembourg, Netherlands, Norway, Oman, Qatar, Poland, Portugal, Russian Federation, Saudi Arabia, Spain, South Africa, Switzerland, Sweden, United Arab Emirates and United Kingdom. 

CHANGES TO RESERVATIONS 

1. Hertz allows you to make changes to a reservation up to three times: a. Online by the 'Modify/Cancel' reservation page b. By calling the Internet Helpdesk 

2. No modification administration fee will be made for changes made online. Hertz reserves the right to charge an administration fee for changes made by calling the Internet Helpdesk. 

3. Any change to a booking made online or through the call centre will be recalculated based on the availability and prices at the time the change is made. This may be greater or lesser than the price originally booked. This applies to changes made to: 

a. Drop off location 

b. Pick up date and time 

c. Drop off time and date 

d. Vehicle group 

e. Airline and flight number 

f. NeverLost 

g. Child seats 

h. All other additional products. 

4. The lead customer name and the pick-up location on a reservation cannot be changed. If you wish to change the lead name or the pick-up location, then you must cancel the reservation (see below Cancellations ) and make a new reservation. 

5. You will be asked to enter a valid credit card number at the end of a change to a prepaid reservation. This MUST be the same credit card that was used for the original reservation. If you wish to change the credit card, then the original reservation must be cancelled (see below Cancellations ) and a new reservation made. 

6. If no cars are available for the location and date requested, then you will see the message: 'No cars available at this location for this date or duration'. You should try to change the dates or location for pick up. 

7. If no prepaid rates are available for the location, date or other requests made, the customer will see the message: 'No prepaid available'. If you see this message, you may cancel the original reservation (see below Cancellations ) and make a new reservation if a non-prepaid rate is available. 

8. CDP: A CDP code can be added to a reservation. However, there may be circumstances in which this CDP code is linked to a negotiated discount or rate that does not match Hertz retail prepaid rates. In this circumstance, you will see the error message: 'No prepaid available'. You may cancel the original reservation (See below Cancellations ) and make a new reservation adding the CDP number.

9. Hertz Gold Plus Rewards numbers cannot be added to an existing reservation online. 

CANCELLATIONS 

1. Hertz allows you to cancel a prepaid reservation: 

a. online by the 'Modify/Cancel' reservation page 

b. by calling the Internet Helpdesk 

2. A full refund of the prepaid reservation will be made: 

a. If the cancellation is made within 7 days of the original booking time; 

b. Less an administrative fee as per table below if the cancellation is made after 7 days of the original booking time: 

Currency               Hertz                      Dollar & Thrifty     
 EURO   45.00   56.00
 GBP  30.00  37.00
 CHF   65.00  81.00
 SEK   300.00  375.00 
 NOK   300.00  375.00
 ZAR  450.00  563.00
 DKK   300.00  375.00
 AED   200.00  250.00
 SAR  200.00  250.00
 KWD  20.00  25.00
 RUB   1,800.00   2,250.00
 OMR  25.00  31.00 
 QAR  200.00  250.00
 BHD   25.00  31.00
 USD  60.00   75.00 
 PLN  200.00  250.00 
 AUD   70.00  N/A

3. Refunds will be made to the credit card that the original booking was made on. 

NO SHOWS/LOST RENTALS 

1. If you fail to cancel your reservation prior to the Pick Up Time and do not collect the vehicle on the Pick Up Date, or if you fail to comply with the pick-up terms (refer Rental Qualifications & Requirements), we reserve the right to make a No Show/Lost Rental Charge as per table below which recovers our administration costs and compensates us for our inability to rent the vehicle when it was reserved for your use: 

Currency               Hertz                      Dollar & Thrifty     
 EURO   95.00  119.00
 GBP  70.00
 88.00
 CHF  140.00
175.00
 SEK  750.00 938.00
 NOK  750.00
 938.00
 ZAR 1,050.00
1,313.00
 DKK  700.00
 875.00 
 AED  450.00
 563.00
 SAR 450.00
563.00
 KWD 50.00
63.00 
 RUB  3,500.00
 4,375.00
 OMR 50.00
63.00
 QAR 400.00
500.00
 BHD  50.00
63.00 
 USD 130.00
163.00
 PLN 400.00
500.00
 AUD   150.00
 N/A

2. We will refund your prepayment, less the No Show/Lost Rental Charge, if you write to us within 90 days of the Pick-Up Date at Hertz Prepaid Accounting Department, Hertz Europe Service Centre, Swords Business Park, Swords, Co. Dublin, Ireland requesting repayment and enclosing a copy of your Reservation Confirmation. 

CHANGES AT TIME OF PICK UP 

If at the time of vehicle collection you wish to rent a larger car or rent for a longer period, you may do so, subject to availability, on payment of additional charges. Such charges will be quoted in the currency of the renting country and may be at a higher rate than those previously quoted. 

EARLY RETURN 

Please note that we are unable to give a refund if you return the vehicle early. 

LATE RETURN CHARGE 

Currently applicable only to rentals with a destination in Europe. 

We reserve the right to make a Late Return Charge of EUR 11.50, GBP 10.00, CHF 14.00, SEK 102.00, NOK 92.00, DKK 87.00, RUB 499.00, AED 56.00, SAR 56.00, QAR 55.00, KWD 4.00, OMR 5.80, BHD 5.70, USD 15.00, PLN 50.00, ZAR 151.00, depending on your destination country, to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle.

Collision Damage Waiver (CDW)

Collision Damage Waiver is an optional* service which, if accepted, reduces your financial liability for damage to the Hertz vehicle, its parts and accessories, except for theft, attempted theft or vandalism, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. 

* CDW is included as standard in most retail rates and in most contract or preferential rates. 

If CDW is declined, you will be responsible for the amount of the deductible - see table below. 

Regardless of whether CDW is accepted or included, all rentals are subject to a non-waivable excess for which you are responsible in the event of damage to the Hertz vehicle during the rental - see table below. 

Vehicle group                                                Deductible                                   CDW - Non Waivable Excess            
(A) VW Up or similar  € 15,000.00  € 1,600.00
(B) VW Polo or similar  € 15,000.00  € 1,600.00
(C) Volkswagen Golf Diesel or similar   € 23,000.00   € 2,000.00
(D) VW Jetta Diesel or similar  € 23,000.00  € 2,000.00
(E) VW Up or similar   € 15,000.00  € 2,000.00
(F) Ford Focus or similar   € 23,000.00  € 2,000.00
(G) Ford Mondeo or similar   € 32,000.00   € 2,500.00  
(I) Audi A6  or similar   € 55,000.00  € 3,000.00 
(J) VW Passat Diesel or similar  € 32,000.00  € 2,500.00 
(J6) VW Beetle - Fun Collection
 € 32,000.00  € 2,000.00
(K4) Nissan Navara or similar  € 35,000.00  € 3,000.00
(M) VW Caravelle or similar  € 45,000.00  € 3,000.00 
(M4) Ford Transit Custom or similar  € 40,000.00  € 3,000.00 
(N) VW Caravelle or similar  € 45,000.00  € 3,000.00 
(N4) Opel Vivaro Crew Cab or similar  € 35,000.00  € 3,000.00
(O4) Renault Master DCI or similar   € 40,000.00  € 3,000.00
(P) Opel Zafira or similar  € 32,000.00   € 2,500.00 
(P4) VW Caddy or similar  € 30,000.00  € 2,500.00
(Q) Nissan Qashqai or similar  € 30,000.00  € 2,500.00
(R6) Audi A1 Sportback - Fun Collection  € 32,000.00  € 2,000.00
(S) VW Caddy Maxi Life or similar  € 40,000.00  € 3,000.00
(S6) Audi A7 - Prestige Collection  € 80,000.00  € 5,000.00
(T) VW Touran or similar  € 40,000.00  € 3,000.00
(V) Nissan Qasqhqai  or similar  € 40,000.00  € 2,500.00 
(W) Audi A4 or similar  € 32,000.00  € 2,500.00 
(W6) Range Rover - Prestige Collection  € 80,000.00  € 5,000.00
(X6) Audi A8 - Prestige Collection  € 90,000.00  € 5,000.00
(Y) VW Touareg or similar  € 75,000.00  € 3,000.00 
(Y6) BMW X5 3.0 - Prestige Collection   € 90,000.00  € 5,000.00
(Z6) Audi Q7 - Prestige Collection  € 80,000.00  € 5,000.00


You can further eliminate your excess liability - Please refer to " Super Cover (Excess Waiver) ". 

If you decide not to purchase CDW, you may be required to provide a security deposit in the amount of 5,000.00 at the start of the rental using your credit card. If this amount is not available on your credit card, you will have to purchase Collision Damage Waiver (CDW), or you may be refused a vehicle. 

If you have purchased CDW or it is included in your rate you may be required to leave a security deposit to cover the Damage Excess for the specific car group, fuel and any additional rental costs. This is a pre-authorisation only and not a charge to your credit card. There must however be sufficient funds to cover the authorised amounts. 

If you book a rate that excludes our insurance and do not take the insurance products available at time of rental we will require a copy of your insurance policy and/or documentation from your credit card company stating clearly that coverage is provided in Ireland. 

Customers declining CDW and Theft Protection are required to leave a pre-authorisation of 5,000 on their credit card. 

An administration fee of 30.00 applies for use of this service. 

We strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company including your personal liability level and any impact on your private insurance before you decline any of our optional services.

Commercial Van/Truck

Driver's License 

At the time of rental the driver must present a full clean driver's license (standard class B driver's license), which has been held for at least 2 years. 

Driving Restrictions 

Commercial vans/trucks can only be driven on the island of Ireland. Hertz reserves the right to charge for all expenses incurred from incidents from misuse of the vehicle which include but not limited to: 

  • Incorrect Fuel in the vehicle; 
  • Keys lost or locked into the vehicle; 
  • Punctures, wheel damage and off road recovery; 
  • Clutch damage. 

Fair Usage Policy 

Please note that commercial vans/trucks must be returned in the same original condition. Unacceptable activity or misuse will void all insurances and you will be responsible for all costs in rectifying the vehicle condition and all third party costs. 

Fines and Penalties 

You will be responsible for any costs of parking fines or others penalties incurred whilst you rent the vehicle. An administration charge of 35.00 per parking / traffic fine and/or penalties will apply. 

Goods and Payloads 

Hertz is not responsible for damages caused to commercial vans/trucks regardless of how it occurs, for water ingress into load areas, theft of goods or any damage done by incorrect loading and insufficient packaging. In signing the rental agreement you must agree to this. 

Vehicles are given payload levels it is your responsibility to make sure that these limits are not exceeded. All costs and charges incurred if you are stopped for an overloaded vehicle are your own as well as all repairs required by misuse by overloading. 

Insurance 

Hertz can offer insurance for the length of your rental. If you have your own comprehensive insurance policy you may wish to transfer this onto the rental vehicle. You should, then, ask your insurance broker/company if they will allow you to: 

  1. A temporary substitution: if you wish to use the hire vehicle while not using your car. 
  2. A temporary addition: if you wish to use the hire vehicle and your car at the same time. 

Hertz must receive confirmation of insurance coverage in writing before the vehicle can be released. Please contact us on 01 709 3060 for more information. 

If you take our insurance you must be over 25 years. Hertz provides comprehensive cover. For non-waivable excess information, please refer to " Collision Damage Waiver (CDW) " and " Theft Protection (TP) " 

Please also refer to " Toll Fees ".

Delivery/ Collection Service

Hertz does not offer a delivery and collection service in Ireland.

Driver's License

At the time of rental the driver must present a full valid national driver's licence, which has been held for at least 2 years. 

Customers from Northern Ireland holding a photocard driver's Licence must remember that the photocard and paper counterpart make up the complete driver's licence and both must be produced when renting a vehicle. 

For licences not in English & Non - European Union licences, an International Driving Permit ( IDP ) is highly recommended. 

The IDP translates the national licence into various languages and is on its own, without the national licence, not acceptable. 

Driver's licences issued by the People's Republic of China may be accepted provided you present an official Hertz Certification form. Hertz China will issue this form on Hertz notepaper and will incorporate the Hertz China Corporate seal. A scanned copy of the original licence will appear on the Certification form. The Certification form is valid until the expiry date of the Driver's Licence. BOTH the Certification and the original licence MUST be produced at the time of rental. 

If you hold a Driver's Licence issued in Vietnam, you need to present the original licence together with an authorised translation issued by the Vietnamese Ministry of Transport. If both documents are presented at time of rental these licences are acceptable worldwide.

Customers requiring further clarification of our driving licence requirements or clarification on acceptance of endorsements, please contact your Reservation Centre. 

Please also refer to " Passport/Identity Card Information.

Driving Restrictions-Driving Abroad

Hertz vehicles may be driven into Northern Ireland with no restrictions. 

Hertz vehicles may be driven into the U.K. Mainland but not into other countries. 

If driving into the U.K. Mainland, you must purchase a supplementary "Breakdown Insurance"such as provided by the AA. 

Please note: 

  • The AA will only cover residents of Ireland travelling to the UK in a hire vehicle providing they are returning the vehicle back to Ireland. 
  • Non Ireland residents cannot purchase this cover, so therefore if they decide to travel to the UK mainland will be liable for all costs to repatriate the vehicle back to Ireland in the event of a breakdown or an accident. 

Please refer to "Congestion Charging" in the United Kingdom Rental Qualifications & Requirements if you intend to drive or to drop the vehicle off in Central London. 

Should these restrictions be ignored all insurance (Third Party Liability, CDW, TP, PAI, Super Cover), if accepted, shall be deemed, null and void. The driver will be held fully responsible in case of accidents and will bear all consequences, including the cost of repatriation of the damaged vehicle.

Estimated Mileage

We have calculated the estimated mileage that will be used throughout the rental period, including any mileage used for delivery and collection of the vehicle if applicable. 

An excess mileage charge may apply in accordance with product restrictions or negotiated contract terms. 

For product restrictions, please refer to Rate Inclusions or your negotiated contract.

Forms of Payment

The following forms of payment are accepted when booking on the websites: most major credit cards, some debit cards* and the Hertz Charge Card (HCC). 

However, you may opt to pay by other means at termination of rental, subject to specific terms and conditions being met. 

* If you made your booking with a debit card, you will need to present the debit card and one or more credit card (depending on the vehicle group) when picking-up the vehicle. 

For all Pre-Pay Online bookings, the person in whose name the vehicle is booked MUST be the person whose credit card is used. 

The person who prepays the booking MUST be the person to whom the vehicle is rented. 

Exceptions : 

  • Travel agent bookings where IATA number is present and the travel agent' s credit card is used to pay for the rental; 
  • Third party bookings through an on-line retailer provided the booking is made in the name of the person who will pick up the vehicle and he/she is qualified accordingly; 
  • Corporate account bookings made with a Corporate Lodge card; 
  • Source France customers who pre-pay with a "Virtual" on-line credit card (i.e. bank payment) are not required to produce the same form of payment at time of rental. 

The renter MUST produce the same credit card when picking up the vehicle that was used for the prepaid booking for identification and security reasons. If the card originally used has expired, been lost/stolen, you must produce the replacement card from the same card issuer. The card must be in your name and the issue/expiry dates should correspond to those of the original card. 

At the time of rental an authorisation is obtained on your credit card. 

For "Pay at Location" rentals this will include the full cost of the rental, the damage excess charge (if Super Cover is not accepted), any additional products you may purchase plus a tank of fuel. The cost of fuel will vary according to the make and model of the vehicle. 

For "Pre-Pay Online" rentals this will include the damage excess charge (if Super Cover is not accepted), any additional products you may purchase plus a tank of fuel. 

Please ensure you have sufficient funds available on your credit card to cover the authorization. 

We will not be responsible for any bank charges that may be incurred. 

Credit card & Debit Cards 

Selected debit cards are accepted as a valid method of payment when you make a reservation. The renter should present the debit card used for the booking at the Hertz counter. 

Acceptable debit cards are: Visa only if the cardholder's details on the card are embossed. No other debit card will be accepted. 

Acceptable credit cards are: American Express, Canadian Pacific, Diners Club, Hertz Credit Card, Japanese Credit Bureau, Lufthansa Courtesy Card, Mastercard/Eurocard/Vector, Moevenpick, Visa/Mileage Plus First Card. 

Please note - a Standard Credit Card fee of 5.00 will be applicable on all charges paid at the counter. This fee can be waived on return of the vehicle by using an alternative form of payment. 

Vouchers 

Vouchers are accepted only if they cover the rental charges, otherwise they can only be used as a second form of payment. A credit card is required in conjunction with a Full Credit Vouchers including OTTO's. 

In the event of traffic violations or toll charges being incurred during the rental, a charge will be processed to your credit card.

Grace Period

Extra day is charged after 29 minutes over 24 hour rental period.

Hertz NeverLost Navigation System

NeverLost is available at selected locations for an additional amount of: 

  • Cars : 15.89 (including tax) per day or 73.78 (including tax) per week. 
  • Commercial vans/trucks: 17.22 (including tax) per day or 79.95 (including tax) per week. 

NeverLost is available for all vehicle groups. 

Key features 

NeverLost speaks the following languages : Afrikaans, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, Flemish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Russian, Slovakian, Slovenian, Spanish, Swedish, and Turkish. 

Full €opean Maps covering Western & Eastern Europe: seamless cross border capability and extensive mapping for 45 countries.

Please note 

  • Out of hours pick-up and delivery/collection are not allowed with the equipment. 
  • Out of hours return is available - Leave NeverLost in the vehicle or drop box. 
  • One-way rentals are allowed without additional fees at any locations within the Republic of Ireland. 
  • International one-way are not allowed. However, you may return the NeverLost to Belfast International Airport, Belfast City Airport and City of Derry Airport. 
  • Please note, NeverLost is not covered by CDW, TP, TI, PAI, Super Cover or any other coverage in the event of loss, damage or accident. The amount of 192.95 (including tax) for cars or 209.10 (including tax) for commercial vans/trucks will be charged if the complete unit is lost or stolen. 
  • Hertz Gold Plus Rewards members must purchase the NeverLost at the counter. A separate contract must be signed for the NeverLost equipment. 

Liabilities 

You will be charged for the replacement of damaged or lost equipment as follows: 

   Cars   Commercial vans/trucks 
 Display Unit € 159.06 (including tax)  € 172.37 (including tax) 
 Carrying Case € 17.20 (including tax) € 18.63 (including tax) 
 Additional Traffic Receiver € 17.20 (including tax) € 18.63 (including tax) 
Friction Mount Puck Arm   € 2.15 (including tax) € 2.32 (including tax) 

You are responsible for returning all equipment and obtaining a receipt from the rental location. 

You must comply with traffic laws. The unit must be programmed while stationary or, if while moving, by a passenger. 

Hertz strongly recommends that the portable unit be removed when the vehicle is left unattended.

Late Arrival Policy

If you make a reservation specifying a pick-up location and you do not arrive at the specified pick-up location for the rental within an hour of the specified pick-up time, (or if the location closes before then, by the location's closing time), the reservation will expire. 

However, if you are arriving by airplane and have provided Hertz with flight details (including airline and flight number), the reservation will be held until one hour after the flight has landed and cleared. In the case of flight delay whereby the new arrival time is outside of the pick-up location opening hours, the location will remain open provided that the carrier has notified the delay and the new arrival time. 

If you are a Hertz Gold Plus Rewards Member, the pick-up period will be extended to two hours in each case. 

Please also refer to "Amendments, Cancellation, No-Show - Lost Rentals" in the Rental Qualifications & Requirements.

Location Information

Terminal 1: On entering arrivals hall, from the customs area, the Hertz desk is to your right. 

Terminal 2: Continue straight from the arrivals gate in the direction of the short term car park through the corridor and follow the signs of car hire. The Hertz desk is on your left.

Location Service Charge

A Location Service Charge ( LSC ) will apply to all rentals. 

Requirements for corporate account customers may vary. Please contact the appropriate department.

Making Reservations - Legal

VEHICLE RENTAL RATE QUOTES, RESERVATIONS AND PREPAYMENTS 

Hertz and you 

The term "Hertz" means The Hertz Corporation and its subsidiaries worldwide. The term "Hertz" does not include independent car rental businesses using the "Hertz" trademark under a license from Hertz. (We call those independent businesses "Hertz licensees".) The policies and procedures of Hertz licensees with respect to rate quotes, reservations and prepaid rental transactions (as those terms are used below) may differ from those of Hertz. As a consequence, if you obtain a rate quote from Hertz, make a reservation with Hertz or arrange with Hertz for a prepaid rental transaction and the quote, reservation or transaction involves a Hertz licensee, you may be advised that the rules appearing below do not apply in one or more respects. If you receive such advice, that advice will supersede what appears below. 

The term "you" means an individual wishing to rent a vehicle, who has contacted Hertz to obtain a rate quote, make a reservation or enter into a prepaid rental transaction, all as those terms are discussed below. 

Rate Quotes 

Vehicle rental rates vary considerably from place to place and from time to time, and they change very frequently. You may contact Hertz to inquire about rates for vehicle rentals through a variety of channels, including reservations telephone lines, websites and computerized reservations systems such as those utilized by travel agents. Unless it is provided in connection with certain types of reservations, a rate quote you receive is merely indicative of the rates then being offered and creates neither legal rights nor practical expectations of vehicle availability or the continued applicability of the quoted rate. Rate quotes made in connection with reservations are covered by the rules appearing below. 

Reservations 

When you wish to make a reservation for the rental of a vehicle, you may contact Hertz through a variety of channels. A "reservation" for a vehicle rental is a notation in Hertz s records that you have expressed the desire and intention to rent a vehicle of a specified vehicle class from Hertz or a Hertz licensee at a specified time, date and location (the "pick-up" time, date and location), with the vehicle to be returned to Hertz or a Hertz licensee at a specified time, date and location (the "return" time, date and location), on the terms and conditions and subject to the rental qualifications and requirements that Hertz or the applicable Hertz licensee then imposes for such a rental. Pick-up and return times for reservations are always expressed in local time at the pick-up and return locations, respectively. 

In general, Hertz accepts reservations only for a class of vehicles, and not for vehicles either of specific makes, model years or models or with particular characteristics not common to all vehicles in the class. The only exceptions to this rule occur when (i) you reserve a vehicle under the "Hertz Prestige Collection" program at a participating rental location or (ii) if you are a member of Hertz #1 Club and you reserve a vehicle under a program that is advertised as specifically allowing #1 Club members to reserve a particular make and model vehicle. In those two cases, and in no others, you may reserve a specific make and model of vehicle; however, the model year and other characteristics of the reserved vehicle are still subject to change, and any other limitations of which you are advised will apply. 

When you seek to make a reservation, Hertz may decline to allow you to do so. If Hertz allows you to make a reservation, any legal obligations that arise both for you and for Hertz or the applicable Hertz licensee are discussed in detail below. The practical, non-legal significance of your making a reservation is also discussed in detail below. 

Rental Qualifications and Requirements

The Hertz company or Hertz licensee operating a rental location at which you wish to rent may impose significant qualifications and requirements on people seeking to rent vehicles. Those include the possession of a valid driver's license, the satisfaction of minimum age requirements and the making of arrangements with respect to payment of rental charges that Hertz or the licensee deems satisfactory. Other, significant qualifications and requirements may also apply. You must satisfy all rental qualifications and requirements at the time of pick-up; it is not sufficient for you to meet them at the time of reservation. For full details, call Hertz s Reservations Centre or go to the website http://www.hertz.com.  

Rates Quoted in connection with Reservations 

Quoted Base Rate. 

When you make a reservation for a rental transaction, you will generally receive a quote for the applicable base rental rate (also known as time-and-mileage/kilometer charges) that, unless you are advised to the contrary, is exclusive of certain charges that may be assessed in connection with the rental, including but not limited to taxes, governmental surcharges, other surcharges, common facilities charges, drop charges, delivery and collection charges, expense reimbursements and recoveries and charges for optional products or services (such as allowing additional or younger individuals to operate the vehicle, fuel or fuel service, loss or collision damage waiver, theft protection, supplemental insurance products, child seats, ski racks, satellite radios and navigational aids). If you do not change any aspect of the reservation and the rental takes place in accordance with the reservation, then Hertz or the applicable Hertz licensee will honor the base rate quoted. If, before the rental takes place, you change the reservation with respect to the vehicle class, pick-up time, date or location or return time, date or location, then Hertz or the applicable Hertz licensee reserves the right to change the base rate applicable to the rental, so long as the changed rate is disclosed to you at or before the time the rental commences. 

Estimated Additional Charges. 

When you make a reservation, in addition to being quoted a base rental rate, you may receive a quote of additional charges (other than charges for optional products and services) that Hertz expects will be assessed in connection with the rental but that are not included in the base rental rate that has been quoted. A quote for those charges is only a good faith estimate based on tax rates and other governmentally imposed charges that Hertz, at the time of the quote, expects will apply at the time of the rental. If Hertz s expectations with respect to tax rates or other governmentally imposed charges are not realized for example, if tax rates are unexpectedly increased after the quote is given then you will be liable for the taxes and other governmentally imposed charges that actually apply at the time of rental, even if they are higher than Hertz had expected at the time of reservation. 

Estimated Total. 

When you make a reservation, in addition to being quoted a base rental rate and any estimate of the additional charges that are expected to be assessed in connection with the rental, you may receive a quote of the estimated, or approximate, total charge for the entire rental. Such a total will ordinarily be computed without regard to charges for optional products and services and charges that Hertz cannot, on the basis of the information available to it at the time, determine. Except in the case of prepaid rental transactions (which are discussed below), such a total will only be a good faith estimate based on tax rates and other governmentally imposed charges that Hertz, at the time of the quote, expects will apply at the time of the rental. If Hertz s expectations with respect to tax rates or other governmentally imposed charges are not realized for example, if tax rates are unexpectedly increased after the quote is given then you will be liable for the taxes and other governmentally imposed charges that actually apply at the time of rental, even if they are higher than Hertz had expected at the time of reservation. 

Assumptions made in Estimates. 

When it estimates additional and total charges in connection with a rate quote, Hertz must make assumptions. In particular, if the quoted base rental rate has a per-mile/kilometer component, then Hertz will compute its estimates based on assumptions regarding the distance that you will drive. Those assumptions may not reflect your driving plans, and as a result the actual costs of your rental may differ significantly from Hertz s estimates. 

Exception - Reservations for Distant Dates. 

When you make a reservation for a rental transaction, you may be advised that the quoted rental rates for the specified pick-up time, date and place are "subject to change", "only indicative" or words of similar meaning. This typically occurs when the specified pick-up date is a number of months later than the date on which the reservation is being made. Such a reservation is called a "distant-date reservation". In the case of a distant-date reservation, Hertz or the applicable Hertz licensee reserves the right to change all the charges applicable to the rental, so long as the charges that will actually apply are disclosed to you at or before the time the rental commences. If you are making distant-date reservations, you may re-contact Hertz nearer to the indicated pick-up date in order to obtain a rate quote that is not subject to the qualifications just described. The preceding four paragraphs apply only to reservations that are not distant-date reservations. 

Types of Rental Transactions and Reservations; Definition of Reserving and Renting Companies 

Hertz classifies rental transactions as "prepaid" and "non-prepaid". The characteristics of a "prepaid" rental transaction are described in detail below; one of the most important characteristics is that in such a transaction, you will pay some or all of the amount that will be due for the rental "up-front" (that is, shortly after you arrange for the rental). A "non-prepaid" rental transaction is any rental transaction that is not a prepaid rental transaction. 

Hertz classifies reservations for rental transactions as "guaranteed", "confirmed" or "standby". The characteristics of "guaranteed" and "standby" reservations are described in detail below. A "confirmed" reservation is a reservation that Hertz makes without advising you that it is "guaranteed" or "standby". Hertz sometimes also takes "requests" for reservations; the characteristics of a "request" are also described below. 

The term "Reserving Company", when used below with respect to any prepaid rental transaction or reservation, means (i) in the case of any transaction or reservation effected by a travel agent located in any of the countries or regions indicated below, by a telephone call placed from any of such countries or regions or by a web-based transaction in which the person making the reservation claims to be located in any of such countries or regions, the company indicated in the table below opposite the name of the country or region and (ii) in all other cases, Hertz Global Services Corporation, a Delaware (U.S.A.) corporation. 

Country or Region 

Reserving Company* 

United States of America The Hertz Corporation (Delaware, U.S.A.) 

Canada Hertz Canada Limited 

Brazil Car Rental Systems Do Brasil Locacao 

De Veiculos Ltda. 

European Economic Area Hertz Europe Service Centre Limited and Switzerland (Ireland) 

Australia Hertz Australia Pty. Limited New Zealand Hertz New Zealand Limited

 _____ 

* Organized under the laws of the indicated country unless otherwise specified The term "Renting Company", when used below with respect to any prepaid rental transaction or reservation, means the company (typically a Hertz company or a Hertz licensee) operating the rental location at which the vehicle has been reserved to be picked up. 

Prepaid Rental Transactions 

When you enter into a prepaid rental transaction, you simultaneously (i) make a confirmed reservation with Hertz to rent a vehicle of a specified vehicle class from Hertz or a Hertz licensee at a specified pick-up time, date and location, with the vehicle to be returned at a specified return time, date and location, and (ii) pay, typically by a debit, credit or charge card debit processed soon after the reservation is made, the total rental charge quoted at the time of reservation. 

A prepaid rental transaction creates a two-party legal agreement between you and the applicable Reserving Company with the following terms: 

A. If you arrive at the specified pick-up date and location, satisfy the then-applicable rental qualifications and requirements of the Renting Company and are willing to sign the document or documents constituting the rental agreement in the form presented by Renting Company, then the Reserving Company undertakes that the Renting Company will, within one hour of the later to occur of the specified pick-up time and your arrival at the rental counter, rent a vehicle of the specified class to you on the terms set forth in the rental agreement. The rental agreement will establish the legal obligations of you and the Renting Company with respect to the rental of the vehicle, and the legal obligations of the Reserving Company with respect to the rental of the vehicle will be solely those set forth in this paragraph and paragraphs B through L below. 

B. If you rent a vehicle of the specified vehicle class from the Renting Company, abide by the terms of the rental agreement (including the obligation to return the vehicle at the specified return location at or before the specified return date and time, in the condition required by the rental agreement), purchase no optional products or services other than those expressly to be provided under the terms of the prepaid rental transaction and incur no additional charges (including charges for driving more than any mileage/kilometer limit that was disclosed at the time you agreed to enter into the transaction), then the Reserving Company undertakes that it will cause the Renting Company to accept the amount you previously paid to the Reserving Company as payment in full for the rental, even if the taxes and other governmentally imposed charges applicable to the rental are different from those expected at the time of reservation. 

C. If you purchase any optional products or services that are not expressly to be provided under the terms of the prepaid rental transaction or incur any other additional charges (such as additional time charges if the vehicle is not returned on time, additional mileage/kilometer charges if the vehicle is driven more than a mileage/kilometer limit disclosed at the time you agreed to enter into the transaction, a service charge for failing to return the vehicle to the agreed return location or with the agreed amount of fuel in the tank, charges for loss or damage to the vehicle and charges for fines assessed against the vehicle s owner resulting from the use of the car by you or another person with your permission), then you will be solely responsible to the Renting Company for the charges for such optional products or services and for such other additional charges. 

D. If you do not abide by the terms of the rental agreement or if your rented vehicle is lost, stolen or damaged, then the Renting Company will compute the total amount due to it under the terms of the rental agreement and the Reserving Company undertakes that it will cause the Renting Company, to the extent permitted by law, to apply the amount you previously paid to the Reserving Company toward the total amount due, with you being solely responsible to the Renting Company for the balance. 

E. If you do not arrive at the specified pick-up location for the prepaid rental transaction at the scheduled pick-up time, then the reservation for the transaction will be held only until 11:59 p.m. (local time) on the specified pick-up date, unless the pick-up location closes before 11:59 p.m., in which case the reservation will be held until the closing time of the location. Off Airport - Reservation Holds Off Airport locations will hold your reservation for two (2) hours from the reserved pick up time, unless the customer calls their Reservation Center to change the time of arrival. Two (2) hours after the time of pick up, the reserved vehicle will be made available for rental to another customer. Should the customer arrive after the two (2) hour period, Hertz will attempt to provide a vehicle, but cannot guarantee availability. 

F. You may receive a complete refund from the Reserving Company of the amount you previously paid to the Reserving Company in connection with a prepaid rental transaction, without any deduction for liquidated damages, if you notify Hertz, either through a Hertz website, by a call to one of Hertz s Reservations Center numbers or by a letter to one of the addresses appearing below, that you wish to cancel the transaction and Hertz actually receives that notice at any time during the following period (the "Free Cancellation Period"): (i) if the specified pick-up location for the transaction is in Europe, the Middle East or Africa, the period commencing at the time the reservation is made and ending at the end (local time) of the calendar day following the day in which the reservation is made (or the specified pick-up date for the rental, if earlier) and (ii) if the specified pick-up location is anywhere else, the period commencing at the time the reservation is made and ending at the specified pick-up time and date. 

G. With respect to any prepaid rental transaction where the specified pick-up location is in Europe, the Middle East or Africa, the following shall apply: If you notify Hertz, either through a Hertz website, by a call to one of Hertz s Reservations Center numbers or by a letter to one of the addresses appearing below, that you wish to cancel the transaction and Hertz actually receives that notice at any time after the end of the Free Cancellation Period and before the beginning (local time) of the specified pick-up date, then the Reserving Company will promptly, at your election, either refund the amount you previously paid to the Reserving Company, less liquidated damages in the amount described in the next sentence, or cause the payment, less liquidated damages in the amount described in the next sentence, to be applied toward another rental transaction involving you and Hertz or a Hertz licensee. The amount that will be payable in accordance with the preceding sentence as liquidated damages will be the amount that you were told, at the time you made the reservation, would be retained as a "Cancellation Charge" (or words of comparable meaning) if you cancelled the reservation after the end of the Free Cancellation Period. This amount, when payable, is intended to be an estimate of the amount needed to compensate the Reserving Company and the Renting Company for the administrative costs they incurred in connection with the making of the reservation (including, without limitation, charges paid to charge, credit and debit card issuers and processors). 

H. If you do not arrive at the specified pick-up location for the prepaid rental transaction by 11:59 p.m. (local time) on the pick-up date indicated in the reservation, or by the closing time of the location on that date, if earlier, then the reservation for the transaction will expire, and promptly upon your request, the Reserving Company will, at your election, either refund the amount you previously paid to the Reserving Company, less liquidated damages in the amount described in the next sentence, or apply the payment, less liquidated damages in the amount described in the next sentence, toward another rental transaction involving you and Hertz or a Hertz licensee. The amount that will be payable in accordance with the preceding sentence as liquidated damages will be the amount that you were told, at the time you made the reservation, would be retained by the Reserving Company as a "No-Show Fee" (or words of comparable meaning) if you did not enter into the rental transaction specified in the reservation. This amount, when payable, is intended to be an estimate of the amount needed to compensate the Reserving Company and the Renting Company for the administrative costs they incurred in connection with the making of the reservation (including, without limitation, charges paid to charge, credit and debit card issuers and processors) and for the Renting Company s inability to rent the vehicle while it was reserved for your use. 

I. As described below under "Conditions outside the Control of Hertz (Force Majeur)", if, as the result of events or conditions outside the control of the Reserving Company or the Renting Company, it is impracticable for the Reserving Company or the Renting Company to perform its obligations under paragraph A above, then either the Reserving Company or the Renting Company may cancel the prepaid rental transaction, in which case the Reserving Company will refund to you, without any deduction, the prepaid rental charge that it collected. Also, as described below under "General Conditions outside the Control of the Customer", if, as the result of general events or conditions outside your control, it is impracticable for you to perform your obligations under paragraph A above, then you will be excused from such obligations and the Reserving Company will, upon receipt of notification from you of the existence of such general conditions or events, refund to you, without deduction, the prepaid rental charge that it collected from you. 

J. Neither the Reserving Company nor the Renting Company is responsible for consequential damages should either the Reserving Company or the Renting Company fail to meet its obligations in connection with a prepaid rental transaction. Similarly, you are not responsible for consequential damages should you fail to meet your obligations in connection with the transaction. 

K. The Renting Company will be a third party beneficiary of the prepaid rental transaction. Nonetheless, you are not intended to, and the Reserving Company undertakes that you will not, have any obligation to the Renting Company to pay damages (liquidated or otherwise) to the Renting Company in the circumstances contemplated by paragraphs F, G, H and I above. The Renting Company s only rights in such circumstances will be those established under separate arrangements between the Renting Company and the Reserving Company, the terms of which are not your responsibility. 

L. The legal rights and obligations created by a prepaid rental transaction will be governed by the laws of the jurisdiction in which the pick-up location is situated, unless applicable law mandates that a different body of law govern (in which case the mandated body of law will govern). It is important to note that the obligations just described arise only when a prepaid rental transaction is entered into directly with Hertz. If you enter into an arrangement with a third party, such as a tour operator or the operator of a website offering prepaid vehicle rentals, then you will have whatever legal rights and obligations against that third party the arrangement creates, but you will not have any rights against Hertz or any Hertz licensee, and Hertz and its licensees will not have any obligations to you, unless and until you actually sign a document or documents constituting a rental agreement in the form presented by Hertz or the Hertz licensee. This means that if, after you have entered into a prepaid rental arrangement with a third party, you do not actually enter into a rental agreement with a Renting Company for any reason including failure of the third party to make an advance payment to the Renting Company that it would require in connection with the rental, the lack of availability of vehicles of the specified class, your failure to arrive at the rental location at the specified pick-up time and date, your inability to satisfy then-applicable rental qualifications and requirements or your unwillingness to sign the document or documents constituting the rental agreement in the form presented then your sole legal recourse will be against the third party and not against the Renting Company (or any Hertz company). Put simply, people making prepaid arrangements for car rental through third parties do so entirely at their own risk and without any promises from Hertz or its licensees. 

Guaranteed Reservations 

Hertz sometimes accepts "guaranteed reservations" for non-prepaid rental transactions. Guaranteed reservations generally involve vehicles Hertz classifies as "Special Equipment" (such as premium and luxury cars, sports utility vehicles and mini-vans). A guaranteed reservation is not the same as a prepaid rental, because you are not required to prepay all or a substantial portion of the overall cost of the rental when you make a guaranteed reservation. 

When you make a guaranteed reservation, you will be told of a fee (a "No-show Fee") for which you will, under certain circumstances, be liable and will be required to provide Hertz with details of the debit, credit or charge card to be charged if the No-show Fee is incurred. 

A guaranteed reservation creates a two-party legal agreement on the part of you and the applicable Reserving Company (as defined below) with the following terms: 

  1. The Reserving Company undertakes that it will cause the Renting Company (as defined below) to enter into the rental transaction specified in the reservation on the specified pick-up date, within one hour of the later to occur of the specified pick-up time and your arrival at the rental counter, so long as at that time, you (i) meet the Renting Company s then-applicable rental qualifications and requirements and (ii) are willing to sign the document or documents creating the rental agreement in the form presented by the Renting Company. 
  2. If you fail to enter into the rental transaction by 11:59 p.m. (local time) on the pick-up date specified in the reservation (or, if the specified pick-up location closes before 11:59 p.m., the location s closing time), then you will be obligated to pay to the Renting Company the No-show Fee, and in such event the Renting Company is authorized to charge the No-show Fee to the debit, credit or charge card account you specified when you made the reservation. The Reserving Company will not have any right to any payment in connection with your failure to enter into the rental transaction. 
  3. The Reserving Company undertakes that it will cause the Renting Company not to charge you a No-show Fee if you notify Hertz, through a Hertz website, by a call to one of Hertz s Reservations Center numbers or by a letter to one of the addresses appearing below, that you wish to cancel the reservation and Hertz receives the notice (i) if the specified pick-up location for the transaction is in Europe, the Middle East or Africa, at any time before the end of the calendar day following the day the reservation is made (or the specified pick-up date for the rental, if earlier) and (ii) if the specified pick-up location for the transaction is anywhere else, at least 24 hours before the specified pick-up time and date. 
  4. As described below under "Conditions outside the Control of Hertz (Force Majeur)", if, as the result of events or conditions outside the control of the Reserving Company or the Renting Company, it is impracticable for the Reserving Company or the Renting Company to perform its obligations under paragraph 1 above, then the reservation will expire and you will not be charged a No-show Fee. Also, as described below under "General Conditions outside the Control of the Customer", if, as the result of general events or conditions outside your control, it is impracticable for you to perform your obligations under paragraph 1 above, the reservation will expire and you will not be charged a No-Show Fee (or if the No-Show Fee has been charged before you give notice to Hertz of the existence of such general events or conditions, the Reserving Company undertakes that it will cause the No-Show Fee to be promptly refunded to you by the Renting Company). 
  5. Neither the Reserving Company nor the Renting Company is responsible for consequential damages should the Reserving Company or the Renting Company fail to meet its obligations under the guaranteed reservation. Similarly, you are not responsible for consequential damages should you fail to meet your obligations under the guaranteed reservation. 
  6. The Renting Company will be a third party beneficiary of the guaranteed reservation. 
  7. The legal rights and obligations created by the guaranteed reservation will be governed by the laws of the jurisdiction where the pick-up location is situated, unless applicable law mandates that a different body of law apply (in which case, the mandated body of law will apply). 

Standby Reservations 

Hertz sometimes takes "standby reservations" for non-prepaid rental transactions. Standby reservations generally involve vehicles of a class that Hertz classifies as "Special Equipment". A standby reservation is subordinate to all confirmed reservations for the same date and location. This means that if you have a standby reservation for a vehicle of a particular vehicle class, you will not be given the opportunity to rent a vehicle at the indicated pick-up time, date and location unless on that date and at that location, the Renting Company expects that it will have sufficient vehicles available to permit it to enter into all rental transactions for vehicles of all vehicle classes that are the subject of confirmed reservations. 

Confirmed and Standby Reservations not Legally Binding 

Hertz does not charge for confirmed and standby reservations for non-prepaid rental transactions, and those types of reservations do not commit you to make the associated rental. Because of that, confirmed and standby reservations for non-prepaid rental transactions are not intended to give you any contractual or other legal right to compel Hertz or any Hertz licensee to enter into a rental transaction, nor is your making of such a reservation intended to give Hertz or any Hertz licensee the legal right either to compel you to enter into a rental transaction or to assess you with any type of penalty or charge in the event that such a transaction does not occur.  

Important Exceptions : 

  1. The law in some places imposes a penalty on a rental company for its failure, in certain circumstances, to offer to rent a vehicle in accordance with a confirmed reservation. Where that is the case, Hertz or the relevant Hertz licensee will do as the law requires. 
  2. Reservations not made in good faith, including but not limited to multiple reservations for a single rental transaction, reservations made for a rental to a person known not to meet the relevant rental qualifications and requirements, reservations made without the intention of actually entering into the associated rental transactions, reservations involving fraud or deceptive conduct and reservations effected through unauthorized use of Hertz s systems and facilities, are prohibited, and people making them will be liable to Hertz and its licensees for any consequent loss and expense, to the fullest extent permitted by law. 

Practical Consequences of Making a Confirmed or Standby Reservation 

Although they are generally not legally obligated to do so, Renting Companies endeavor to fulfill confirmed and standby reservations for non-prepaid rentals of vehicles, subject to (i) vehicle availability, (ii) satisfaction by renters of the relevant Renting Company s then-applicable rental qualifications and requirements, (iii) willingness of renters to sign the document or documents comprising the rental agreement in the form presented by the Renting Company and (iv) in the case of standby reservations, the Renting Company s ability to meet all confirmed reservations (as discussed above under "Standby Reservations"). Although once again they are generally not legally obligated to do so, Renting Companies endeavor to fulfill both confirmed and standby reservations for non-prepaid rentals of vehicles before offering the same vehicles for rental for the same periods to individuals who have not made reservations (sometimes called "walk-ups"). 

Expiration of Reservations 

If you make a reservation for a non-prepaid rental specifying a pick-up location in the United States of America or anywhere else in the world outside Europe, the Middle East and Africa and you fail to arrive at the pick-up location by 11:59 p.m. (local time) on the specified pick-up date (or, if the location closes before 11:59 p.m., by the location s closing time), the reservation will expire. If you make a reservation for a non-prepaid rental specifying a pick-up location in Europe, the Middle East or Africa and fail to arrive at the pick-up location within two hours of the specified pick-up time (or, if the location closes before then, by the location s closing time), the reservation will expire; however, (i) if you are arriving by airplane and have provided Hertz with flight details (including airline and flight number), the reservation will be held until the flight arrives or the pick-up location closes, whichever occurs first and (ii) if you have made a guaranteed reservation, it will be held until 11:59 p.m. (local time) on the specified pick-up date (or, if the pick-up location closes before 11:59 p.m., the location s closing time). 

Off Airport - Reservation Holds 

Off Airport locations will hold your reservation for two (2) hours from the reserved pick up time, unless the customer calls their Reservation Center to change the time of arrival. Two (2) hours after the time of pick up, the reserved vehicle will be made available for rental to another customer. Should the customer arrive after the two (2) hour period, Hertz will attempt to provide a vehicle, but cannot guarantee availability. 

Requests 

Sometimes when you seek to make a reservation, Hertz will advise that a reservation cannot be confirmed at that time but that a further internal query will be made to determine if it can be. When that occurs, a reservation is said to be "on request". In such a circumstance, you may be told to contact Hertz at a later date to determine the status of the request, or Hertz may undertake to contact you to advise of the status of the request. Unless and until Hertz subsequently advises you that a confirmed or standby reservation may now be made, all information Hertz provides with respect to the requested reservation, including any associated rate quote, is merely indicative of current conditions and should not create any expectations regarding either the likelihood that a confirmed or standby reservation will eventually be available or the rate or other terms that would apply if such a reservation were eventually determined to be available. 

Conditions outside the Control of Hertz (Force Majeure) 

If it is impracticable for the Reserving Company or the Renting Company to perform any of its obligations set forth in paragraph A under the heading "Prepaid Rental Transactions" or in paragraph 1 under the heading "Guaranteed Reservations" at the specified pick-up time, date and location as the result of events or conditions beyond the Reserving Company's or the Renting Company's control, including, without limitation, any governmental act, flood, fire or other natural catastrophe, unusually severe weather (including wind, snow and ice storms), epidemic, Act of God, war, terrorist act, riot, insurrection, civil strife, national emergency, strike or other labor dispute, utility failure, failure or disruption of data processing or transmission or failure or disruption of access or supply, then (i) in the case of a guaranteed reservation, the reservation will expire, a No-show Fee will not be charged and the Reserving Company and the Renting Company will have no further obligations with respect to the reservation and (ii) in the case of a prepaid rental transaction, the transaction will be cancelled, the Reserving Company will promptly refund to you, without any deduction for liquidated damages, the prepaid rental charge that had been collected from you in respect of the transaction and the Reserving Company and the Renting Company will have no further obligations with respect to the transaction. 

General Conditions outside the Control of the Customer 

If it is impracticable for you to perform any of your obligations set forth in paragraph A under the heading "Prepaid Rental Transactions" or in paragraph 1 under the heading "Guaranteed Reservations" at the specified pick-up time, date and location as the result of general events or conditions beyond your control, including, without limitation, any governmental act, flood, fire or other natural catastrophe, unusually severe weather (including wind, snow and ice storms), epidemic, Act of God, war, terrorist act, riot, insurrection, civil strife, national emergency, strike or other labor dispute, utility failure, failure or disruption of data processing or transmission or failure or disruption of access or supply, then (i) in the case of a guaranteed reservation, the reservation will expire, a No-show Fee either will not be charged or will, if it was charged before you gave notice to Hertz of the existence of such event or condition, be promptly refunded to you by the Renting Company and you will have no further obligations with respect to the reservation and (ii) in the case of a prepaid rental transaction, the transaction will be cancelled, the Reserving Company will promptly refund to you, without any deduction for liquidated damages, the prepaid rental charge that had been collected from you in respect of the transaction and you will have no further obligations with respect to the transaction. You should note, however, that events and conditions that are beyond your control but that are not general in nature, including, without limitation, the condition of your health and the health of those traveling with you, will not excuse your performance of your obligations under a prepaid rental transaction or a guaranteed reservation; you should consider travel insurance or similar arrangements to protect you against unforeseen events and conditions that are specific to you and those traveling with you. 

Addresses for Correspondence 

The notices to Hertz described above may be given through Hertz websites or by telephone calls to Hertz s reservations centres. They may also be made by letter addressed to any of the following addresses: 

  1. Reservations Department, The Hertz Corporation, P.O. Box 25301, Oklahoma City, OK 73125, U.S.A.; 
  2. Reservations Department, Hertz Europe Service Centre, Swords Business Park, Swords, Co. Dublin, Republic of Ireland; 
  3. Reservations Department, Hertz Australia Pty Limited, Level 6, 10 Dorcas Street, South Melbourne VIC 3205, Australia; or 
  4. Reservations Department, Hertz New Zealand Ltd., Private Bag 4716, Christchurch, New Zealand 8020 Please note that since notices are not effective until they are actually received by Hertz, time should be allowed for letters that are posted. 

Effective Date : August 1, 2005

Mobile Wi-fi

Hertz offers portable Wi-Fi devices at selected locations and for all vehicle groups for an additional fee of: 

  • Cars : 12.00 (including tax) per day, 50.00 (including tax) per week and 200.00 (including tax) per month. 
  • Commercial vans/trucks : 13.01 (including tax) per day, 54.19 (including tax) per week and 216.75 (including tax) per month. 

Portable Wi-Fi devices come supplied with battery, carry case, cables and Sim Card.

One-way rentals with this equipment are allowed between participating locations. If the equipment is returned to a non-participating location, a fee of 113.50 (including tax) for cars or 123.00 (including tax) for commercial vans/trucks will be charged. 

Liabilities 

You will be charged for the replacement of damaged or lost equipment as follows: 

  Cars  Commercial vans/trucks 
Portable unit   € 113.50 (including tax)  € 123.00 (including tax)
USB cable  € 13.60 (including tax)  € 14.76 (including tax)
AC power adaptor  € 13.60 (including tax)  € 14.76 (including tax)
SIM card  € 11.35 (including tax)  € 12.30 (including tax)
Carrying case    € 11.35 (including tax)  € 12.30 (including tax)

Portable Wi-Fi is not covered by CDW, TP, PI, Super Cover or any other coverage in the event of loss, damage or accident. 

You are responsible for returning all equipment and obtaining a receipt from the rental location.

No Show Fee / Early Return / Late Return Fees - Pay Later Reservations

NO SHOW FEES 

Currently applicable only to rentals in Europe and where the reservation for that rental was also made in Europe. 

Your vehicle will be reserved and made available to you. Should you fail to pick up the vehicle within 1 hour from the pick-up time and date, or in the case of airport rentals, within 2 hours of the flight arrival time if a flight number has been provided to Hertz, Hertz reserves the right to charge a No Show Fee. 

This fee will be 65.00, 65.00 or the equivalent in the destination currency, including tax, as appropriate at station closing time or Midnight at 24hr locations on the reserved pick up date. The fee will be to compensate Hertz for loss of revenue and costs incurred in reserving and preparing a vehicle. 

EARLY RETURN / LATE RETURN CHARGE 

Currently applicable only to rentals with a destination in Europe. 

We reserve the right to make an Early Return Charge of 8.00, 7.00, SEK 72.00, NOK 65.00, DKK 61.00, RUB 349.00, AED 39.00, SAR 39.00, QAR 39.00, KWD 3.00, OMR 4.00, BHD 4.00, USD 11.00, PLN 35.00, ZAR 106.00, depending on your destination country, to compensate us in part for our inability to rent your vehicle during the time reserved for your use. 

We reserve the right to make a Late Return Charge of 11.50, 10.00, SEK 102.00, NOK 92.00, DKK 87.00, RUB 499.00, AED 56.00, SAR 56.00, QAR 55.00, KWD 4.00, OMR 5.80, BHD 5.70, USD 15.00, PLN 50.00, ZAR 151.00, depending on your destination country, to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle.

Out of Hours Information

General requirements 

Flight number and time of arrival mandatory; 

Credit card details required; 

A no-show fee of 25.00 (including tax) for cars or 27.08 (including tax) for commercial vans/trucks in addition to the out of hours fee will apply if you fail to collect the vehicle. 

Out of hours pick-up 

Out of hours pick-up is available with 24 hours advance notice for all vehicle groups but cannot be booked via the Internet. Please contact your Reservation Centre - An additional fee of 36.02 (including tax) for cars or 39.04 (including tax) for commercial vans/trucks will apply. 

Out of hours return 

Out of hours return is available - Please follow the signs for Terminal 2 Car Park, keep in the right lane, park the vehicle in the Hertz spaces on Level 0 and leave keys and rental agreement in the drop box situated at the Hertz counter in the Arrivals Hall - Level 3. 

For additional information, please contact the location - Specific conditions may apply.

Passport/Identity Card Information

Domestic renters and EU nationals will need to present a valid national identity card or a passport at the rental counter as photographic identification. 

Non EU nationals will need to present an international passport in roman alphabet at the rental counter as proof of identity. 

Please also refer to "Driver's Licence", "Forms of payment", "Age Restrictions and Exceptions" and "Driving Restrictions-Driving Abroad" in Rental Qualifications & Requirements.

Personal Accident Insurance (PAI)

This option covers the authorised drivers, the passengers and the personal effects. 

Coverage   Maximum
Accidental death of the authorised driver  € 19,500.00
Accidental death of each passenger   € 3,900.00
Maximum benefit any one claim  € 55,000.00
Medical expenses (per insured vehicle)  € 650.00
Personal effects and luggage (per insured vehicle)*  € 650.00

* Does not include money, valuable papers, jewellery, securities or collections. 

As with any insurance policy, there are exclusions which affect the cover provided; full details of the cover and conditions are contained in a leaflet that is available from each rental agency. 

For further information please contact your Reservation Centre.

Refuelling Charges

Hertz rates do not include fuel. 

All Hertz vehicles are rented with a full tank and must be returned with a full tank or a local refuelling charge will apply in addition to the cost of the fuel. 

Fuel Purchase Option ( FPO ). 

For your convenience, you may purchase a tank of fuel from Hertz at the time of rental at a price that is competitive with local fuel stations. This method eliminates the need for you to refill the tank before returning. Please be aware that we are unable to give a refund for unused fuel. 

Please check availability at time of rental.

Safety seats (Infant seat, Child seat, Booster)

Safety seats are mandatory by law in Ireland for children up to 12 years old (or 1.5 metres) while traveling in motor vehicles. 

Hertz offers forward facing safety seats for children from 9 months up from selected locations without advance notice and for all vehicle groups except commercial vans/trucks. 

Parents of children younger than 9 months are recommended to bring their own infant seat. 

To accommodate children: 

  Fee per Rental   Penalty fee if equipment is not returned
Infant Seats   Not available   Not available
Child Seats   € 40.00 (including tax)  € 100.00 (including tax)
Booster Seats  € 15.00 (including tax)  € 30.00 (including tax)

The safety seat must be fitted by the renter for insurance purposes. One-way rentals are possible within Ireland with no additional fee for the equipment.

Super Cover (Excess Waiver)

If you opted for, or if your rate includes Collision Damage Waiver ( CDW ) and Theft Protection ( TP ), you may also wish to purchase an additional protection, " Super Cover ", to waive your already limited liability in case of damage to, or theft of the Hertz vehicle, its parts and accessories, including those losses resulting from collision, vandalism, theft or attempted theft, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. 

Super Cover does not cover wheels, tyres, broken/lost keys, contamination of fuel or the mobile Wi-Fi and Hertz NeverLost navigation units. 

Super Cover is a discretionary product and is offered in most locations but can only be purchased at time of pick-up for an additional amount of: 

Vehicle group                                                           Daily                        Weekly                 Monthly                 
(A) VW Up or similar
(B) VW Polo or similar
 € 16.00   € 112.00 € 448.00 
(C) Volkswagen Golf Diesel or similar
(D) VW Jetta Diesel or similar
(E) VW Up or similar
(F) Ford Focus or similar
(J6) VW Beetle
(R6) Audi A1 Sportback
€ 19.00  € 133.00  € 532.00
(G) Ford Mondeo or similar
(J) VW Passat Diesel or similar
(P) Opel Zafira or similar
(Q) Nissan Qashqai or similar
(V) Nissan Qashqai  or similar
(W) Audi A4 or similar
€ 21.00 
€ 147.00 € 588.00
(K4) Nissan Navara or similar
(M4) Ford Transit Custom or similar
(N4) Opel Vivaro Crew Cab or similar
(O4) Renault Master DCI or similar
(P4) VW Caddy or similar
€ 20.00 € 140.00  € 560.00
(I) Audi A6  or similar
(M) VW Caravelle or similar
(N) VW Caravelle or similar
(S) VW Caddy Maxi Life or similar
(S6) Audi A7
(T) VW Touran or similar
(W6) Range Rover
(X6) Audi A8
(Y) VW Touareg or similar
(Y6) BMW X5 3.0
(Z6) Audi Q7
 € 30.00  € 210.00 € 840.00 

* Please note no taxes apply to the fees above. 

Please contact your Reservation Centre for availability. 

Please Note: 

If you decide to use an external Excess Insurance policy to cover the limited liability please understand that Hertz is in no way party to this agreement. We will require authorization on your credit card to cover the excess and in the event of an incident will bill your card for the full amount on return. The onus is with you to recoup this charge from the provider.

Taxes

All car rental rates are subject to a Government tax (VAT) of 13.5 %. 

All van rental rates are subject to a Government tax (VAT) of 23 %.

Theft Protection (TP)

Theft Protection is an optional* service which, if accepted, reduces your financial liability for loss of, or damage to the Hertz vehicle due to theft, attempted theft or vandalism, including its parts and accessories, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. 

*TP included as standard in most retail rates and in most contracts and preferential rates. 

Regardless of whether TP is accepted or included, all rentals are subject to a Damage Excess Liability for which you are responsible in the event of damage to the Hertz vehicle during the rental see table below. 

 Vehicle group Deductible  TP - Non Waivable Excess 
 (A) VW Up or similar  € 15,000.00  € 1,600.00
 (B) VW Polo or similar  € 15,000.00  € 1,600.00
 (C) Volkswagen Golf Diesel or similar  € 23,000.00  € 2,000.00
 (D) VW Jetta Diesel or similar  € 23,000.00  € 2,000.00
 (E) VW Up or similar  € 15,000.00  € 2,000.00
 (F) Ford Focus or similar  € 23,000.00  € 2,000.00
 (G) Ford Mondeo or similar  € 32,000.00  € 2,500.00 
 (I) Audi A6 or similar   € 55,000.00   € 3,000.00
 (J) VW Passat Diesel or similar  € 32,000.00  € 2,500.00
 (J6) VW Beetle - Fun Collection  € 32,000.00  € 2,000.00
 (K4) Nissan Navara or similar  € 35,000.00   € 3,000.00
 (M) VW Caravelle or similar  € 45,000.00  € 3,000.00 
 (M4) Ford Transit Custom or similar  € 40,000.00  € 3,000.00 
 (N) VW Caravelle or similar  € 45,000.00  € 3,000.00 
 (N4) Opel Vivaro Crew Cab or similar  € 35,000.00  € 3,000.00
 (O4) Renault Master DCI or similar  € 40,000.00   € 3,000.00
 (P) Opel Zafira or similar  € 32,000.00  € 2,500.00
 (P4) VW Caddy or similar  € 30,000.00  € 2,500.00 
 (Q) Nissan Qashqai or similar  € 30,000.00  € 2,500.00 
 (R6) Audi A1 Sportback - Fun Collection  € 32,000.00  € 2,000.00
 (S) VW Caddy Maxi Life or similar  € 40,000.00  € 3,000.00
 (S6) Audi A7 - Prestige Collection  € 80,000.00  € 5,000.00
 (T) VW Touran or similar  € 40,000.00  € 3,000.00
 (V) Nissan Qasqhqai  or similar  € 40,000.00  € 2,500.00 
 (W) Audi A4 or similar  € 32,000.00  € 2,500.00 
 (W6) Range Rover - Prestige Collection
€ 80,000.00  € 5,000.00
 (X6) Audi A8 - Prestige Collection
 € 90,000.00  € 5,000.00
 (Y) VW Touareg or similar
 € 75,000.00
 € 3,000.00 
 (Y6) BMW X5 3.0 - Prestige Collection  € 90,000.00  € 5,000.00
 (Z6) Audi Q7 - Prestige Collection  € 80,000.00  € 5,000.00

You can further eliminate your excess liability - Please refer to " Super Cover (Excess Waiver) ". 

If you decide not to purchase TP you may be required to provide a security deposit in the amount of 5,000 at the start of the rental using your credit card. If this amount is not available on your credit card, you will have to purchase Collision Damage Waiver (CDW), or you may be refused a vehicle. 

If you have purchased TP or it is included in your rate you may be required to leave a security deposit to cover the Damage Excess for the specific car group, fuel and any additional rental costs. This is a pre-authorisation only and not a charge to your credit card. There must however be sufficient funds to cover the authorised amounts. 

If you book a rate that excludes our insurance and do not take the insurance products available at time of rental we will require a copy of your insurance policy and/or documentation from your credit card company stating clearly that coverage is provided in Ireland. A €30.00 non-refundable administration fee is applicable for verification of coverage at the counter and subsequent processing. 

We strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company including your personal liability level and any impact on your private insurance before you decline any of our optional services.

Third Party Liability

Basic insurance includes unlimited coverage on bodily injury to persons other than the driver and property damage to anything other than the Hertz vehicle.

Toll Fees

Toll fees on the Dublin M50 motorway

The National Roads Authority has introduced a No Barrier Tolling" system on the Dublin M50 motorway between Junction 6 (N3 Blanchardstown) and Junction 7 (N4 Lucan). There is no toll barrier or tolling booth stand therefore no cash payment facility at the tolling point. 

All Hertz vehicles have been registered with the Toll Operator and therefore Hertz will be charged automatically for each toll incurred. 

The following toll fees will be charged to you by Hertz: 

  • Standard cars - 3.10 per usage; 
  • Commercial vans/trucks - 3.80 and up to 5.10 per usage. 

Hertz will be advised after the rental of the toll charge accrued for each rental and will charge your credit card separately. 

IMPORTANT: Please do not pay these charges directly as this will result in duplicate payment which will be impossible to identify. 

All other Toll Roads 

Please note cash payment facilities are available at tolling booths on all other toll roads in Ireland.

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